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All reviews outdoor pool front desk pancakes pancake machine room was clean nice hotel free breakfast would stay again check in was a breeze the breakfast area room block just in case business area multi night stay within a mile radius convenient location we've stayed
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Reviewed October 2, 2018

The Holiday Inn Express in Germantown provided everything you need for a comfortable night and to get you on your way the next day. Breakfast offered was good. It was clean and the front desk staff was friendly and helpful.

Date of stay: September 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank EarleofWindsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarackS5, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this reviewResponded October 26, 2018

Hello EarleofWindsor,
Thank you for taking the time to review our hotel. We are happy that we were able to meet your needs.
we hope to see you again soon!

safe travels!

Barack Sam
barack.sam@bfsaul.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2018 via mobile

I cannot say enough good things about this hotel. The staff, housekeeping, and the general manager and the assistant general manager have all been awesome excellent customer service, nice clean comfortable room. The free hot continental breakfast has several selections for even the most picky of eaters good food. The outside food vendors are awesome food delivered fast and hot right to your hotel room. The staff goes above and beyond to provide every guest with a 110% customer satisfaction. I have booked this hotel for not only myself but for other employees and we have never had an issue. I highly recommend this place to anyone staying in or around the Germantown Maryland area.

Date of stay: September 2018
Trip type: Traveled on business
Thank Kristy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarackS5, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this reviewResponded October 26, 2018

Hello Kristy Z !

Thank you for taking the time to share your feedback with us! We are delighted that we exceeded your expectations ! All of u here really love and enjoy servicing guests! We hope to see you again soon!

Safe travels !

Barack Sam
barack.sam@bfsaul.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2018

we stay at this hotel for 3 night. the hotel was clean and the front desk staff were very friendly and welcoming. it is very quiet and the beds and pillows were very comfortable. the only problem we hard was that our room was never clean for the time whole stay we had to empty the trash by ourselves. the first night we empty our trash, we walk outside our room and the house keeping person was on the hall, and we hand the trash to them because we did not know were it goes and he was point to the trash bin for us to take it there. the other thing also was that when we wanted fresh towels we had to catch house keeping when they are on the hall and get some from them. I do not like the fact that the pool closes at 9pm.

Date of stay: August 2018
Thank mira d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2018

I always choose Holiday Inn and 95% of the time it is perfect. This was in the other 5%. The hotel was clean and our room was good, but breakfast was like the opening scene in the Hunger Games. There was a huge number of folks staying at the hotel and only one, very over worked woman trying to keep food at the stations.... it didn't work. No one came and gave her a hand, either.... and there were several folks milling about. The front desk staff was great. late at night and during the day. But hire more staff or if someone didn't come in, leave your office and help warmup some eggs and get milk.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SuzanneRimmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2018

My stay Duration: 2 Weeks

Rooms cleanliness: 5/5. The cleaning staff and helped with most of my requests for extra towels etc. The beds were made everyday.

Bed Comfort: 5/5

External Noise /Sounds: 4.5/5. almost none (you can feel slight vibration when doors of rooms close-by are shut hard)

Accessibility: 4/5. Easy access to some good shopping and good resturants (6 to 10 min drive). You can also request for shuttle if your destination is under 5 miles.

Breakfast: 5/5. Really good options and their staff work really well to make all items available until close. Pancake machine was a hit with the kids there. Weekends the breakfast is available until 10:00 AM, other days its available until 9:00 AM. Coffee is available at the reception, along with a bowl of fruits.

Front Desk: Very Helpful. Samitha was and helpful. They are available 24X7.

Overall. had a very good experience, the building is getting old but they are doing their best to keep it in top shape and they are successful in it 99%.

There is also an outdoor swimming pool.

I wish there was a water (drinking) fountain in every floor.

Room tip: accessibility, clean rooms, good staff.
Date of stay: June 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
1  Thank manoharrdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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