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“Excellent Customer Service!” 4 of 5 stars
Review of Fairfield Inn & Suites Germantown Gaithersburg

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Fairfield Inn & Suites Germantown Gaithersburg
Ranked #1 of 4 Hotels in Germantown
Certificate of Excellence
Bristow, VA
1 review
“Excellent Customer Service!”
4 of 5 stars Reviewed September 20, 2012

Paul was an unbelievable help to me and my family during our trip to Germantown! I was lucky enough to get Paul during my reservation process as well as having the chance to meet Paul in person during my stay! He is full of knowledge of the area as well as super accommodating!

What an asset to your team! Congratulations to all!

Sandi :)

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sandidans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We are so glad that you got to meet Paul during your stay with us. Thank you for the opportunity to serve you and your family! Please come and see us again.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    114
    52
    15
    6
    2
See reviews for
68
23
10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Lindon, Utah
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 19, 2012

This hotel is very busy and it is in a great location for me. We now have a company rate with this hotel which makes it a good value ($99/night). The hotel is very clean. Near several restaurants, shopping and a large cinema. It is pretty easy to find off I-270. The front desk staff was helpful and the room was comfortable.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
Thank you for allowing us to serve you and your company. We appreciate your business!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
146 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed September 8, 2012

I have to be in Germantown, MD, every year, and I always stay in this hotel. It's near everything (movies, sports bars, steak house, drug store, etc.), and it's clean. It's not especially fancy, and the exercise room is often at capacity, but I always sleep well and appreciate the quiet and free breakfast.

Room Tip: The higher the better. I find the back side of the hotel to be the quietest. One year I was on the...
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TNmilt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, March 7, 2013
Thank you for choosing to stay with us every year. We appreciate the opportunity! Danielle Hedden General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho Falls, Idaho
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 23, 2012

I always stay here when visiting our Germantown Office and others; I needed a place to meet with a Government client and needed a place off-site. The Fairfield allowed me to use their conference room for an hour (without charge) which made our meeting quick and quiet and uninterrupted.
Don't know if this can always be the case - availability, etc. - but their willingness to help out and accommodate my needs was outstanding and greatly appreciated.
This also has applied to following through with room requests and acknowledging Membership Award status.
Great place. Always nice.

Room Tip: Ask for a high floor room facing away from the parking lot and adjacent restaurants.
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Groeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We appreciate the opportunity to serve you while conducting Germantown business. Thank you for choosing us and we look forward to seeing you in the future!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
2 reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed August 19, 2012

I spend about 40 nights a year in hotels, with approximately 30 in Marriott branded hotels. My laptop had trouble getting connected thru the firewall at the Fairfield Inn Germantown/Gaithersburg. It turns out that my Internet Explorer got corrupted and could not execute properly. The hotel manager, Danielle Hedden and another hotel staff member were excellent! They invested an hour assisting me. They rebooted their internet, provided me with a version of Mozilla Firefox and had their remote IT support team let me bypass the firewall. They went above and beyond what I've ever seen.

In addition to this, the hotel location is great. It's a few blocks off I-270 and you can walk to a few restaurants within the same parking lot and shopping area.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BRK821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
It is our pleasure to serve you while visiting Germantown MD. We appreciate the opportunity and thank you for choosing to stay with us!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 6, 2012

This hotel is in a good area-- several restaurants within walking distance (shares parking lot with Longhorn, Red Robin, and IHOP, there's a Rite Aid across parking lot, and other restaurants across roadway including fast food-- Chick Fil-A).
Staff helpful, single serve cereal, fruits, pre-packaged/refrigerated sausage biscuits for breakfast but they DO have a waffle maker.
Reduced rating by 1 star as the beddings for the pull-out sofa seemed not to have been changed from previous customer-- there were two strands of long hair in same and the pillow seemed to be used. Had the kids use a pillow off the king bed and cover with the blankets.
I'm giving the hotel cleaning staff the benefit of the doubt and figuring that whoever used the pull-out sofa beforehand re-packed the beddings/staff was unaware.
Fairfield is usually lower on the Marriott totem pole to Residence Inn, but this hotel is in a much better area and have a better "feel" than the other hotels in Gaithersburg (in my view).
ENJOY!

Room Tip: If with family, get the King Studio with sofabed-- it has the pull-out sofa and two TVs
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FLhubbyandpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, August 10, 2012
Thank you for choosing to stay with us at the Fairfield Inn & Suites, and we are so glad that you enjoyed your stay and our surroundings. We apologize for the sofa bed, but I have made our team aware of the issue. Thank you for letting us know. Please come and see us again in the future.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomsburg, Pennsylvania
1 review
5 of 5 stars Reviewed July 25, 2012

I stay here at least 2x per month on business and the staff is great. Paul always greets me with a smile, welcome back and we have your room on the 2nd floor ready...even remembering that I like points.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hokahey013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, August 10, 2012
We are so glad you enjoy your stays with us, and the opportunity to serve you. Thank you for choosing to be your home away from home. We look forward to seeing you in the future.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Property: Fairfield Inn & Suites Germantown Gaithersburg
Address: 20025 Century Blvd, Germantown, MD 20874-1105
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
This Germantown, Maryland hotel, newly renovated at the end of 2013, is approximately 30 miles from major Washington, D.C./Baltimore airports Ronald Reagan National Airport, Washington Dulles International Airport and Baltimore Washington International Airport and is easily accessible off of I-270 via exit 15B. Fairfield Inn & Suites Germantown Gaithersburg features free WiFi and on-site parking. Each guest room is furnished with a work desk, TV, microwave, refrigerator and coffee maker. Enjoy complimentary hot breakfast each morning and free coffee anytime in the lobby. The indoor pool, hot tub and fitness center are readily available, as well as a business center and laundry room. Centrally located, our hotel in Germantown is a 5 minute walk to the Department of Energy and restaurants, such as LongHorn Steakhouse, IHOP and Green Turtle. Travel to Washington, D.C. with the Shady Grove Metro Center 5 miles away. We’re also near Germantown attractions Black Rock Center for the Arts & Discovery Sports Center. ... more   less 
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Also Known As:
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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