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“Above and beyond” 5 of 5 stars
Review of Fairfield Inn & Suites Germantown Gaithersburg

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Fairfield Inn & Suites Germantown Gaithersburg
Ranked #1 of 4 Hotels in Germantown
Certificate of Excellence
NJ
2 reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Above and beyond”
5 of 5 stars Reviewed August 19, 2012

I spend about 40 nights a year in hotels, with approximately 30 in Marriott branded hotels. My laptop had trouble getting connected thru the firewall at the Fairfield Inn Germantown/Gaithersburg. It turns out that my Internet Explorer got corrupted and could not execute properly. The hotel manager, Danielle Hedden and another hotel staff member were excellent! They invested an hour assisting me. They rebooted their internet, provided me with a version of Mozilla Firefox and had their remote IT support team let me bypass the firewall. They went above and beyond what I've ever seen.

In addition to this, the hotel location is great. It's a few blocks off I-270 and you can walk to a few restaurants within the same parking lot and shopping area.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BRK821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
It is our pleasure to serve you while visiting Germantown MD. We appreciate the opportunity and thank you for choosing to stay with us!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

194 reviews from our community

Traveler rating
    119
    52
    15
    6
    2
See reviews for
70
23
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Lakeland, Florida
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 6, 2012

This hotel is in a good area-- several restaurants within walking distance (shares parking lot with Longhorn, Red Robin, and IHOP, there's a Rite Aid across parking lot, and other restaurants across roadway including fast food-- Chick Fil-A).
Staff helpful, single serve cereal, fruits, pre-packaged/refrigerated sausage biscuits for breakfast but they DO have a waffle maker.
Reduced rating by 1 star as the beddings for the pull-out sofa seemed not to have been changed from previous customer-- there were two strands of long hair in same and the pillow seemed to be used. Had the kids use a pillow off the king bed and cover with the blankets.
I'm giving the hotel cleaning staff the benefit of the doubt and figuring that whoever used the pull-out sofa beforehand re-packed the beddings/staff was unaware.
Fairfield is usually lower on the Marriott totem pole to Residence Inn, but this hotel is in a much better area and have a better "feel" than the other hotels in Gaithersburg (in my view).
ENJOY!

Room Tip: If with family, get the King Studio with sofabed-- it has the pull-out sofa and two TVs
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FLhubbyandpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, August 10, 2012
Thank you for choosing to stay with us at the Fairfield Inn & Suites, and we are so glad that you enjoyed your stay and our surroundings. We apologize for the sofa bed, but I have made our team aware of the issue. Thank you for letting us know. Please come and see us again in the future.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomsburg, Pennsylvania
1 review
5 of 5 stars Reviewed July 25, 2012

I stay here at least 2x per month on business and the staff is great. Paul always greets me with a smile, welcome back and we have your room on the 2nd floor ready...even remembering that I like points.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hokahey013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, August 10, 2012
We are so glad you enjoy your stays with us, and the opportunity to serve you. Thank you for choosing to be your home away from home. We look forward to seeing you in the future.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, MD
Level Contributor
298 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed July 5, 2012

After 4 days without power, I was ready for some air conditioning. Staff was friendly & efficient.
For less than $100, my wife & I got a good night's sleep and a decent breakfast. Swimming pool was the size of a postage stamp, and someone at headquarters needs to figure out a way to recycle more of the breakfast waste. Without asking, got a room with a view of Sugarloaf Mountain.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CWnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 13, 2012
We felt so privileged to be able to help local families during the power outages within our area. Thank you for bringing the breakfast waste to our attention, and so happy that you had a comfortable nights sleep. Please keep us in mind if ever you need anything in the future.
Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 29, 2012

We stay here frequently while visiting nearby family and have never been disappointed. The hotel is, as others have said, the budget Marriott, but that doesn't really do it justice. Everything you need is here, it's clean and comfortable, and the staff is outstanding. In particular the front desk staff us always gracious and helpful, and Paul remembers the guests by name. In fact, this trip he asked about my nephew who was with me on my last stay over a month ago. There are restaurants adjacent to the Fairfield and more restaurants and shopswithin a very short distance . I would recommend this hotel to anybody without reservation ( pun intended).

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rollin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 13, 2012
Thank you for choosing to stay with us while visiting your family. We appreciate your business and look forward to seeing you again on your next family visit.
Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Delaware, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2012

Upon arrival at the hotel, i was greeted by a very pleasant employee (Alex). He gladly answered all my questions in a professional and courteous manner. Throughout my stay, Alex
continued to be friendly and assisted in any and all questions I had. (and I did have numerous questions) If all employees exemplified Alex's wonderful characteristics, staying "away from home" would be an awesome and enjoyable experience.
Sincerely,
Kathy Wootten

Room Tip: all rooms are clean, comfortable and Alex again was a pleasure
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 11, 2012
Hi Kathy,

Thanks for positive feedback about your experience here at the Fairfield Inn & Suites Germantown. Alex is a great team member and exemplifies the definition of service. We strive to provide all of our guests this experience of home away from home. Thank you again for staying with us and come back to visit.
Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 27, 2012 via mobile

I stay here quite often for business. I am a Marriott Platinum member so tend to stay in Marriotts whenever possible. The Fairfield is the budget version of Marriott. Plastic glasses in the bathroom, styrofoam cups for coffee. No frills.
Still, this hotel is clean and comfortable and the suites are good sized with refrigerator and microwave.
This hotel is adjacent to several nice restaurants so you don't need to drive for dinner. You will also get a 10% discount at some of the restaurants. It can be noisy in some rooms due to the nearby bars.

Stayed March 2012
Helpful?
Thank rds1481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 11, 2012
Thank you for choosing to stay with us. We appreciate your business, and look forward to seeing you again in the future.
Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Property: Fairfield Inn & Suites Germantown Gaithersburg
Address: 20025 Century Blvd, Germantown, MD 20874-1105
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
This Germantown, Maryland hotel, newly renovated at the end of 2013, is approximately 30 miles from major Washington, D.C./Baltimore airports Ronald Reagan National Airport, Washington Dulles International Airport and Baltimore Washington International Airport and is easily accessible off of I-270 via exit 15B. Fairfield Inn & Suites Germantown Gaithersburg features free WiFi and on-site parking. Each guest room is furnished with a work desk, TV, microwave, refrigerator and coffee maker. Enjoy complimentary hot breakfast each morning and free coffee anytime in the lobby. The indoor pool, hot tub and fitness center are readily available, as well as a business center and laundry room. Centrally located, our hotel in Germantown is a 5 minute walk to the Department of Energy and restaurants, such as LongHorn Steakhouse, IHOP and Green Turtle. Travel to Washington, D.C. with the Shady Grove Metro Center 5 miles away. We’re also near Germantown attractions Black Rock Center for the Arts & Discovery Sports Center. ... more   less 
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Also Known As:
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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