Recently, we took our family of 5 to Outback in Germantown, MD. We have a son, 14 years old, and two daughters 12 and 8 years old. We don't usually eat out here because of our tight financial budget, but we figured that we deserved a good steak and bloomin' onion again.
Our waiter was very attentive and helped us right away. Our food was served promptly and timing was perfect between drinks, appetizers and entrees. Both my steak and my son's burger were a bit too "rare" when we asked for medium. Our waiter took care of it immediately and we had our food back within 8 minutes....at which time the kitchen has also given us another fresh baked potato on each of our meals.
The manager came around and asked how our dinner was and we told her about the slight problem. She was very apologetic and made sure that the rest of our meal was perfect (i.e. refilling our sodas, bringing out fresh bread).
Thanks for a great experience!
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