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“Tired Hilton - poor beds & pillows”

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Hilton Washington DC North Gaithersburg
Ranked #10 of 15 Hotels in Gaithersburg
Houston, Texas
Level Contributor
166 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Tired Hilton - poor beds & pillows”
Reviewed June 19, 2014

Sorry to say this Hilton has seen its better days. Clean, generally nice staff, rooms were dated - if I had to guess this Hilton is probably 20 years old. My chief complaint: the beds and pillows were poor. Hilton (including Double Tree that I just stayed at and a few of the Marriott Courtyards I just stayed at), have gone to this oversized throw pillow (~18" square bed pillows) that are awful: Soft, hot, and otherwise just down right uncomfortable. Bed was soft and lacking support in the middle where you need it. Shower was good. One other comment: When I arrived by private car at the front door about 6:30pm, I was not greeted by a bellman or offered assistance taking 4 bags from the trunk. And the bellman was standing in full view in the lobby. It wasn't until I had the bags out of the car and rolling them into the lobby that he approached and offered assistance. I would have expected more from a full service (standard) Hilton property.

Room Tip: I'd ask for a room with new beds. Ask for firm pillows, but I doubt that would help.
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daveHou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
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English first
Monticello, New York
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 16, 2014 via mobile

We booked our room through Hotels.com I was was very surprised. I it was a very nice room for a very small price. The room was large, clean,bright and airy the bathroom was Mosern and the TV was also very new and modern. My only disappointment was that there wasn't a mini fridge in the room and it was my mistake because they
Clerk at the front desk said they would've supplied one if I had asked. My only disappointment was that the ice machine was broken.
The pool was both indoors and out. The grounds were immaculate as was the interior.
Restaurant was pricey but there were other options within walking distance.
I would definitely stay there again.

Stayed June 2014
Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, June 19, 2014
Thank you for your review of our hotel. I will pass along to the team your comments .We hope to service you once again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scheveningen, The Netherlands
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 15, 2014 via mobile

The hotel is somewhat OK. Location is good, there's a small shopping area a short walk away. One good point is the soft comfortable bed with plenty of pillows thrown in. Advisable to get a room on the lobby level (lvl 2) as the lift is slow.

Stayed June 2014, traveled with friends
Helpful?
Thank aha181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 10, 2014

The shuttle service and menu options make this a good business hotel. Watch out during the summer months, though - the desk in the rooms is next to the air conditioning, so if you need to work in the evening, you freeze while it's on!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, June 19, 2014
Thank you for choosing Hilton Washington DC North Gaithersburg for your recent stay in Gaithersburg.
We are greatful for your review on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Hilton Washington DC North Gaithersburg the next time you're in Gaithersburg.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 2, 2014

An ideal location for the NIST campus or surrounding business in the Gaithersburg area. Airport access to Reagan or Dulles by shared van or taxi takes only 30 minutes. In hotel restaurant supplemented by several local outlests all within a few minutes drive.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lawrence P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, CA, United States
1 review
Reviewed May 27, 2014

This hotel looks older from the outside but had a very clean updated interior, good staff, enjoyed the hotel bar later in the night and was a close walk to Dogfish Head for a beer and dinner, must try their pretzel. We had No complaints and would stay here again when in DC.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, June 19, 2014
Thank you for choosing Hilton Washington DC North Gaithersburg for your recent stay in Gaithersburg.
We are greatful for your review on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Hilton Washington DC North Gaithersburg the next time you're in Gaithersburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 27, 2014

Very good and attractive price. Rooms are very good. People at the reception were very kind and helpful. I liked the location, as there are shops around. Lavish breakfast. Overall it was a great stay.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rutha2421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, June 19, 2014
Thank you for choosing Hilton Washington DC North Gaithersburg for your recent stay in Gaithersburg.
We are greatful for your review on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Hilton Washington DC North Gaithersburg the next time you're in Gaithersburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC North Gaithersburg

Property: Hilton Washington DC North Gaithersburg
Address: 620 Perry Pkwy, Gaithersburg, MD 20877-2530
Phone Number:
Location: United States > Maryland > Montgomery County > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC North Gaithersburg 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more   less 
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Also Known As:
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Hotel Gaithersburg
Hilton Gaithersburg
Gaithersburg Hilton

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