For years we’ve been making an annual business trip to Gaithersburg, and the Hilton is always our hotel of choice for two reasons: its convenience to the Fairgrounds nearby and the room rate (group discount) makes it an excellent value.
In my opinion it earns consistently high marks for cleanliness, comfort, spaciousness, easy to use WiFi, and nice bathroom amenities. The duvets are very cozy. Thank you, Hilton, for doing away with those ubiquitous swirly-patterned quilted bed covers found elsewhere! The room décor is fairly nondescript, but I prefer soothing tones to garish ones, so that is a plus.
The reception at check-in is less consistent, often not very welcoming - even when not at all busy.
Downright disappointing is that the little nook in the lobby that has papers, travel items and most importantly a Starbucks wasn’t open last year or this – on Saturday morning! With the Starbucks gone from the shopping center across the street there’s no place to get a decent take-away coffee!!
This year my additional observations are as follows. The key cards often do not work initially. When this happened to me in the past, I figured I was doing something wrong. But two other parties on my floor had a problem and had to return to reception TWICE for recoding. When hauling a laptop and luggage, it’s irritating to have to deal with this issue.
Also, although I checked in around 3:30 – 4:00, my floor was still in the throes of room cleaning. This hasn’t happened before, and I feel the person at the desk has some control over room assignment, but simply didn’t care that he was sending guests through a gauntlet of housekeeping carts in order to access their rooms.
I wouldn’t switch hotels in the future, but I’d like Hilton to maintain their standards, thus ensuring a more pleasant and satisfying experience for the guest.
- Official Description (provided by the hotel):
- The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more less
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- Also Known As:
- Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
- Hilton Hotel Gaithersburg
- Hilton Gaithersburg
- Gaithersburg Hilton