Stayed here for about two weeks nice hotel the main complaint I had was the rooms carpet it looked filthy, so i called desk and they sent maintenance right up to shampoo it for me, so after the shampoo even though the carpet did not look any better , I was in peace knowing that it was clean, and came to the conclusion that the room and carpet were clean, they just looked horrible, because it is a light sage color and shows every stain. I was impressed how fast the management resolved my issue to ensure guest satisfaction, however the hotel is in desperate need of an update or remodel . Prices not bad , but could be better ,you can get a room for less at holiday inn up the street and they are renovated. However, the Customer service at this hotel is outstanding from management to Housekeeping , Jonathon was a great employee that really went above and beyond for us . This hotel would thrive if the company would invest money to compete with local market.
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- Also Known As:
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- Gaithersburg Extended Stay