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“Worst in the Area Stay Away at all Cost!”

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Extended Stay America - Washington, D.C. - Gaithersburg - South
Ranked #13 of 15 Hotels in Gaithersburg
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst in the Area Stay Away at all Cost!”
1 of 5 bubbles Reviewed July 2, 2012

This is the WORST hotel you can stay at in the area. Internet service was so bad I had to use my cell phone rather than the "High Speed" wireless. They have the audasity to charge over 100 a night, when the hallways smell like a sewer.

There are dogs barking at all hours of the evening, and even saw a lady take her child outside to urinate. Beds are dirty and there are stink bugs all over the place.

The staff offered little to no help for internet issues and just expected the problem to go away. Housekeeping does the bare minimum, there are stains on the walls, on the floor, and even on the Ceiling!

I travel for a living and can honestly say this is the most run down Extended Stay Deluxe I have ever stayed in. Save your money and look elsewhere, I ended up at the holiday inn just up the street and it was very nice and less expensive. I stayed for one night and could not get out fast enough.

Room Tip: none of the rooms are worth staying in.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelpro68661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review, July 11, 2012
Thank you for taking the time to review your recent stay at Extended Stay Deluxe Washington, D.C. - Gaithersburg. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
    15
    13
    8
    8
    16
See reviews for
14
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Level Contributor
125 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed April 16, 2012

The place smells bad,thank goodness the windows open, the chair in the room was broken, the furniture abused. There was a used bandaid in the hall, the bed had never Ben vacuumed under.
There was no shampoo! I reserved the room under Expedia, they rated it a two and a half star... It was hardly a one!
This is the first time that Expedia has let me down. I usually can count on a two and a half or three for being nice! Shame on them for listing this at that star level!

Room Tip: Go to another hotel
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robcoppock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review, April 26, 2012
I recently received a copy of your review of the Extended Stay Deluxe Washington, D.C. - Gaithersburg. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Gaithersburg hotels

Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 26, 2011

This was the 2nd room I was offered.... The first one smelled like rotten eggs.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sam b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 18, 2011

Currently laying in my bed @ the ESD it's a nice hotel however the housekeepers are a joke! Don't expect your room to be spotless cause it is not gonna be. We were on the 2nd floor but moved due to conservative neighbors! Who complained about everything!!! The new room was ok outside of the broken bed, stains on walls & doorknob. I was a little irritated having to move rooms then have to clean the new room. Upside to that is it was one of the very few rooms that have a flatscreen tv.the breakfast is the cheapest you can get. Bagels coffee & fruit. In other words not worth getting up for. Now the staff is great! They will help you with your needs in a fast friendly manner. Marium is a complete sweetheart! Oh and there is a 7-11 literally out the front door so that was a plus. Also if ur afraid of bugs like me look elsewhere because they have a tiny bug issue but none in the beds.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank princess6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
2 reviews
1 of 5 bubbles Reviewed June 27, 2010

I booked the hotel for almost a week for a conference. I chose the Extended Stay Deluxe for access to a refrigerator/kitchen. I have stayed at one in the Springfield, VA area that is exceptional (so I had decent expectations). When I arrived here, however, I had to wait about 20 minutes for someone to get to the front desk to check in. She asked me where I wanted to stay? I said 3rd floor, but she said it would be smokey, so she put me on the first. Why did she ask? The hallway walking to my room had piles of very soiled linens and towels. The room itself had an awful, putrid stench. I did not put anything down before going to the store and buying cleaning products. When I turned on the air conditioner, it blew out a strong smell of mildew/mold. This combined with the general room smell triggered a migraine. The furniture is ALL outdated to the point I wasn't comfortable sitting on it. Every chair/couch had large stains. The floor had even more stains. For an extended stay place, it had no decent place to store clothes. It only has some plastic drawers that were dirty. Also, the kitchen lacked supplies for the average extended traveler. There were ants and bugs around the room. For every question I had, I had to call the hotel as there was never anyone at the front desk to assist. Needless to say, I left this hotel about an hour after arriving. The front desk was very rude when I turned in my keys. Thankfully, Expedia got me my money back, but please do not make the same mistake I did. Do not book a room at Extended Stay Deluxe, Gaithersburg MD!! I realize the price seems decent, but no reasonable price should come at the expense of basic sanitary conditions and general cleanliness.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LEL07JMU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas,Tx
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2009

I took the grandchildren to Washington, DC for a 3 day vacation. We stayed at the Extended Stay Deluxe in Gaithersburg. My three grandchildren range from 14 to 18. We had plenty of room with the king sized bed and the fold out couch. The kitchenette had everything. The staff was polite and helpful. The hotel is about three miles from the Shady Grove Metro station. I would park the car at the Metro station and would take the Metro to Washington, DC. The cost was about 60 percent of what I would normally pay. The facility is fairly new and is well maintained. I recommend the facility for any one who travels will children and likes to save money.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jkjelander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
150 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed July 15, 2008

Inexpensive ($109), clean, ok linens/mattress, attentive/friendly staff. I had to take my dog with me on a business trip and this dog-friendly motel worked well for us. There's lots of green space around for your Fido. The place appeared to be pretty full based on the parking lot - but was quiet (maybe because it seems to be mainly a place were business travelers stay) and felt safe. The place is kind of utilitarian - but hey, I was on a business trip and after all it is Gaithersburg - not exactly the asthetic capital of the world.

  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 29Teddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Gaithersburg - South

Property: Extended Stay America - Washington, D.C. - Gaithersburg - South
Address: 201 Professional Drive, Gaithersburg, MD 20879-3406 (Formerly StudioPlus Gaithersburg)
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 15 Hotels in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Gaithersburg - South 2.5*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Extended Stay, Expedia, Travelocity, Hotels.com, Hotwire, Priceline, getaroom.com and HotelQuickly so you can book your Extended Stay America - Washington, D.C. - Gaithersburg - South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Gaithersburg
Gaithersburg Extended Stay

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