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“I would rather stay at a fraternity house,and I am old!”

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Extended Stay America - Washington, D.C. - Gaithersburg - South
Ranked #11 of 14 Hotels in Gaithersburg
Reviewed April 16, 2012

The place smells bad,thank goodness the windows open, the chair in the room was broken, the furniture abused. There was a used bandaid in the hall, the bed had never Ben vacuumed under.
There was no shampoo! I reserved the room under Expedia, they rated it a two and a half star... It was hardly a one!
This is the first time that Expedia has let me down. I usually can count on a two and a half or three for being nice! Shame on them for listing this at that star level!

Room Tip: Go to another hotel
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  • Stayed: April 2012, traveled on business
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2  Thank robcoppock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this reviewResponded April 26, 2012

I recently received a copy of your review of the Extended Stay Deluxe Washington, D.C. - Gaithersburg. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 - 73 of 74 reviews

Reviewed September 26, 2011

This was the 2nd room I was offered.... The first one smelled like rotten eggs.

  • Stayed: September 2011, traveled on business
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1  Thank sam b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2011

Currently laying in my bed @ the ESD it's a nice hotel however the housekeepers are a joke! Don't expect your room to be spotless cause it is not gonna be. We were on the 2nd floor but moved due to conservative neighbors! Who complained about everything!!! The new room was ok outside of the broken bed, stains on walls & doorknob. I was a little irritated having to move rooms then have to clean the new room. Upside to that is it was one of the very few rooms that have a flatscreen tv.the breakfast is the cheapest you can get. Bagels coffee & fruit. In other words not worth getting up for. Now the staff is great! They will help you with your needs in a fast friendly manner. Marium is a complete sweetheart! Oh and there is a 7-11 literally out the front door so that was a plus. Also if ur afraid of bugs like me look elsewhere because they have a tiny bug issue but none in the beds.

  • Stayed: August 2011
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1  Thank princess6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2010

I booked the hotel for almost a week for a conference. I chose the Extended Stay Deluxe for access to a refrigerator/kitchen. I have stayed at one in the Springfield, VA area that is exceptional (so I had decent expectations). When I arrived here, however, I had to wait about 20 minutes for someone to get to the front desk to check in. She asked me where I wanted to stay? I said 3rd floor, but she said it would be smokey, so she put me on the first. Why did she ask? The hallway walking to my room had piles of very soiled linens and towels. The room itself had an awful, putrid stench. I did not put anything down before going to the store and buying cleaning products. When I turned on the air conditioner, it blew out a strong smell of mildew/mold. This combined with the general room smell triggered a migraine. The furniture is ALL outdated to the point I wasn't comfortable sitting on it. Every chair/couch had large stains. The floor had even more stains. For an extended stay place, it had no decent place to store clothes. It only has some plastic drawers that were dirty. Also, the kitchen lacked supplies for the average extended traveler. There were ants and bugs around the room. For every question I had, I had to call the hotel as there was never anyone at the front desk to assist. Needless to say, I left this hotel about an hour after arriving. The front desk was very rude when I turned in my keys. Thankfully, Expedia got me my money back, but please do not make the same mistake I did. Do not book a room at Extended Stay Deluxe, Gaithersburg MD!! I realize the price seems decent, but no reasonable price should come at the expense of basic sanitary conditions and general cleanliness.

  • Stayed: June 2010, traveled on business
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Thank LEL07JMU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2009

I took the grandchildren to Washington, DC for a 3 day vacation. We stayed at the Extended Stay Deluxe in Gaithersburg. My three grandchildren range from 14 to 18. We had plenty of room with the king sized bed and the fold out couch. The kitchenette had everything. The staff was polite and helpful. The hotel is about three miles from the Shady Grove Metro station. I would park the car at the Metro station and would take the Metro to Washington, DC. The cost was about 60 percent of what I would normally pay. The facility is fairly new and is well maintained. I recommend the facility for any one who travels will children and likes to save money.

  • Stayed: March 2009, traveled with family
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1  Thank jkjelander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2008

Inexpensive ($109), clean, ok linens/mattress, attentive/friendly staff. I had to take my dog with me on a business trip and this dog-friendly motel worked well for us. There's lots of green space around for your Fido. The place appeared to be pretty full based on the parking lot - but was quiet (maybe because it seems to be mainly a place were business travelers stay) and felt safe. The place is kind of utilitarian - but hey, I was on a business trip and after all it is Gaithersburg - not exactly the asthetic capital of the world.

  • Stayed: July 2008, traveled on business
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Thank 29Teddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2006

There are 2 Extended Stay America at the same site. The one I review here is the one they call "Deluxe". I stayed at the 2nd floor. First the hallway smelt like someone has vomited in it. When I got into room 221, the stink there was so acute, I went back down and got a room change. And I avoided the elevator because it smelt of pee. I will never go back again.

  • Stayed: November 2006, traveled on business
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Thank babblefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Gaithersburg - South

Address: 201 Professional Drive, Gaithersburg, MD 20879-3406 (Formerly StudioPlus Gaithersburg)
Phone Number:
Location: United States > Maryland > Montgomery County > Gaithersburg
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Gaithersburg
Price Range: $72 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Gaithersburg - South 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay Gaithersburg
Gaithersburg Extended Stay

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