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Ron B

Rio Alone Makes it Outstanding

4.0 of 5 bubblesReviewed Aug 29, 2017via mobile
The worst thing about the hotel is simply trying to find it because it is not well marked. But once you get there, you see why... it has a large lake in front of it with RIO Waterfront and Center. There is a carousel, paddle boats that look like huge rubber ducks, and a lot of restaurants. It is a really nice place worthy of a family stop. I only wish I were there on a night when they had an outdoor concert.
Date of stay: July 2017
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
Responded Nov 27, 2017
Ron B,

Thank you for your review of the hotel.

The location is one of our best qualities. The outdoor concerts happen every Friday all summer long. I hope you will be able to enjoy one next year while staying with us.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 28, 2017 via mobile

I've stayed at this hotel several times, and have always been pleased with the comfort and cleanliness of the rooms. The rooms are spacious and have standard amenities. The location is lovely, next to a small lake and shopping center. There is a walking path around the lake and through the shops, which is a nice break from a treadmill in a hotel fitness center. Food at the hotel restaurant is good, although pricey as usual for a hotel. Service is great, though, and the staff is friendly and helpful.

Date of stay: August 2017
Trip type: Traveled on business
Thank n2egypt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded November 27, 2017

n2egypt,

Thank you for taking the time to review our hotel.

We pride ourselves on providing our guests with great service and a staff that we are very proud to have representing us.

Hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2017

Let's start with the location! WOW! In the middle of a small "town" environment with shops and restaurants galore. Right off the highway. The hotel was wonderful - clean, friendly staff, room was ready for me at 12:00 and the room was very quiet. Had a few drinks at the bar which was a nice relaxing area. Definitely recommend!

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank randitrak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded August 22, 2017

Randi S,

I am happy to read that you were able to enjoy the location of the hotel. Friendly staff and cleanliness is what we strive for and I am happy we met your expectations. Hopefully you can return soon to enjoy our location and relax again in the near future.

Thank you,

Carla Grisi

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Reviewed August 16, 2017

Only spend the night here before the March for science. It was a very good hotel for the money, and I would be tempted to stay there again. It was much less expensive than the hotels in DC proper and within easy driving distance to a metro stop so you don't have to put up with the DC traffic. The room I was in was in the middle of the building and it was surprisingly quiet considering there was a wedding reception in the Hotel conference room. The whole area seems pretty new with a large number of hotels and restaurants/shopping within walking distance.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank pgreer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded November 27, 2017

pgreer,

Thank you for taking the time to review our hotel.

The local area surrounding the hotel is one of our best qualities!

Hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017 via mobile

I had a good welcoming a lot of help from the staff. The location is great with great view and walking area. However, the room was not that clean. Towels seemed to be old. Bed sheets and covers was dirty even when I asked the room cleaning. The sheets were replaced with same cleaning quality.

Date of stay: August 2017
Trip type: Traveled on business
Thank Enas2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded August 18, 2017

Enas A,

Thank you for taking the time to share your recent experience at the Gaithersburg Marriott Washingtonian Center.

Staff service and the cleanliness of our hotel are key priorities, I am very sorry to read that your guestroom fell short of that goal. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service and to avoid any similar situation in the future.

Thank you,

Carla Grisi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

This hotel checks off every box on both my "Needs" list: Fantastic, proactive service. Inspiring, spacious room. Luxurious, comfortable bed. Great location with convenient access to business and entertainment options. Tasty, easily accessible food.

AND it provides several "Above and Beyond" features that check off things on my "Wants" list: High quality TV with large range of free programming. Beautiful, unique setting (gorgeous lake with fountain, paddle boats, waterside bars, etc.). In-Room Dining that includes a "pick your food up yourself OR pay the room service fee" option.

This is a very, very well-designed and well-managed hotel -- the kind of place that makes being away from home just as nice (nicer?) than being at home!

Room tip: A view of the lake is worth asking for! Inspiring.
Date of stay: August 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Zemo T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded August 22, 2017

Zemo T,

Thank you for choosing our hotel, and taking the time to write such a glowing review. Proactive and Friendly service is what we strive for and I am happy that we achieved that goal during your recent stay.

I am also happy to read that you enjoyed Marriott's new in-room dining concept, Fresh Bites. After much research Marriott developed this program to provide our guest with fast, delicious, convenient and less expensive options. It is a whole new take on in-room dining. The new seasonal menu of locally inspired, chef-crafted food items are a favorite with guests and staff alike.

I hope that you are able to visit your new home away from home soon!

Thank you,

Carla Grisi
Director of Hotel Operations-Rooms

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