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randitrak
Manalapan, New Jersey, United States

Fantastic Location - Marriott didn't disappoint!

5.0 of 5 bubblesReviewed Aug 21, 2017
Let's start with the location! WOW! In the middle of a small "town" environment with shops and restaurants galore. Right off the highway. The hotel was wonderful - clean, friendly staff, room was ready for me at 12:00 and the room was very quiet. Had a few drinks at the bar which was a nice relaxing area. Definitely recommend!
Date of stay: August 2017
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
Responded Aug 22, 2017
Randi S,

I am happy to read that you were able to enjoy the location of the hotel. Friendly staff and cleanliness is what we strive for and I am happy we met your expectations. Hopefully you can return soon to enjoy our location and relax again in the near future.

Thank you,

Carla Grisi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 16, 2017

Only spend the night here before the March for science. It was a very good hotel for the money, and I would be tempted to stay there again. It was much less expensive than the hotels in DC proper and within easy driving distance to a metro stop so you don't have to put up with the DC traffic. The room I was in was in the middle of the building and it was surprisingly quiet considering there was a wedding reception in the Hotel conference room. The whole area seems pretty new with a large number of hotels and restaurants/shopping within walking distance.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank pgreer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded November 27, 2017

pgreer,

Thank you for taking the time to review our hotel.

The local area surrounding the hotel is one of our best qualities!

Hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017 via mobile

I had a good welcoming a lot of help from the staff. The location is great with great view and walking area. However, the room was not that clean. Towels seemed to be old. Bed sheets and covers was dirty even when I asked the room cleaning. The sheets were replaced with same cleaning quality.

Date of stay: August 2017
Trip type: Traveled on business
Thank Enas2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded August 18, 2017

Enas A,

Thank you for taking the time to share your recent experience at the Gaithersburg Marriott Washingtonian Center.

Staff service and the cleanliness of our hotel are key priorities, I am very sorry to read that your guestroom fell short of that goal. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service and to avoid any similar situation in the future.

Thank you,

Carla Grisi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

This hotel checks off every box on both my "Needs" list: Fantastic, proactive service. Inspiring, spacious room. Luxurious, comfortable bed. Great location with convenient access to business and entertainment options. Tasty, easily accessible food.

AND it provides several "Above and Beyond" features that check off things on my "Wants" list: High quality TV with large range of free programming. Beautiful, unique setting (gorgeous lake with fountain, paddle boats, waterside bars, etc.). In-Room Dining that includes a "pick your food up yourself OR pay the room service fee" option.

This is a very, very well-designed and well-managed hotel -- the kind of place that makes being away from home just as nice (nicer?) than being at home!

Room tip: A view of the lake is worth asking for! Inspiring.
Date of stay: August 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Zemo T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded August 22, 2017

Zemo T,

Thank you for choosing our hotel, and taking the time to write such a glowing review. Proactive and Friendly service is what we strive for and I am happy that we achieved that goal during your recent stay.

I am also happy to read that you enjoyed Marriott's new in-room dining concept, Fresh Bites. After much research Marriott developed this program to provide our guest with fast, delicious, convenient and less expensive options. It is a whole new take on in-room dining. The new seasonal menu of locally inspired, chef-crafted food items are a favorite with guests and staff alike.

I hope that you are able to visit your new home away from home soon!

Thank you,

Carla Grisi
Director of Hotel Operations-Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2017

This is not my first time I’ve stayed in this hotel. It is very convenient if you have business in Gaithersburg or surroundings areas. The location is very good with a reasonable offer of restaurants within walking distance at the Rio Center. I’ve reviewed several of them, not my favorites but for sure a good option for a casual bite in limited time during a business trip. This hotel offers a good restaurant and bar with a good menu.
The property is very well maintained. It is all you will be expecting from a Marriot hotel so no big surprises, the standard room clean, good bed and pillows, and all the standard amenities you may want. Something that I really did not like it was the lack of a safety box in the room. I travel form abroad and bring cash passport and other things I wanted to keep safe when I was away. May be you have to request a room with safe deposit on the front desk but today this is a basic thing and the hotel management should consider this.
There is a free parking lot so if you are driving a car this is not a problem.

The only problem I had was that I was not able to book a corporate rate from outside us they charged me more than 300 usd per nite, but after a complaint the returned the difference.
Thanks

Room tip: Request a lake view room in the upper floor
Date of stay: June 2017
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Julian F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded November 27, 2017

Julian F,

Thank you for taking the time to review our hotel.

As we take pride in all aspects of our hotel I am happy to know that you enjoy the location and food and beverage options of the property.

When you return to the hotel please ask the front desk for a safe deposit box. Which is located at the front desk.

Hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017

Stayed here on a weekend for a wedding and was thoroughly impressed. The late night check in person (can't remember her name -- ending in 'rose though pretty sure) ensured we got a room having a lake view as we requested. Forgot our toothbrush and came downstairs and they were able to give us some for free. It's small things like that we appreciate. The morning room service breakfast was quite good and economical. It's small things like plastic forks and spoons, but ones that have thick handles and thickness to make it feel so much less cheap. Even the napkins they put them were of a high grade quality. Both eco-friendly and makes guests feel welcome. The location is great and it was nice to get up in the morning and see people running/walking around the lake and seeing the duck boats. Again though, can't recall one person from housekeeping to the restaurant or the front desk or the wedding we were attending there that hit a wrong note. We usually stay at pretty high end hotels and I could say the people staffing this hotel were getting to a luxury hotel level of service and friendliness. Each person we met seemed like they were actually liking having to work there. Close to shops and restaurants. It was a great wedding location and the service is really quite great.

Room tip: higher floors, lake view room
Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank David K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla G, Manager at Gaithersburg Marriott Washingtonian Center, responded to this reviewResponded August 22, 2017

David K,

Thank you for choosing our hotel and taking the time to write such a great review. Staff service and friendliness is what we strive for and I am glad that we met this goal on your recent stay. I will definitely share your review with our staff, so that they may see that all their efforts do not go unnoticed by our guests. I hope your travels bring your back to the area soon!

Thank you,

Carla Grisi
Director of Hotel Operations-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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