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“Best hotel for your money” 5 of 5 stars
Review of Holiday Inn Gaithersburg

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Holiday Inn Gaithersburg
Ranked #7 of 15 Hotels in Gaithersburg
Certificate of Excellence
GreenLeadersGold level
Washington DC, District of Columbia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel for your money”
5 of 5 stars Reviewed January 19, 2011

I stayed in their suite and it was marvelous with all the amenity comparable to hotels in Las Vegas. The service was excellent from the desk to the bar attendant in their lounge. The. family enjoyed a real vacation with their indoor pool. Kids love it!

  • Stayed November 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank luvtotravel20906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelvinNichols, Manager at Holiday Inn Gaithersburg, responded to this review, May 31, 2011
Greetings,

Thank you for your review we are happy to hear that you enjoyed your stay and we look forward to serving you in the future. Thanks again.

Sincerely,

The Holiday Inn Gaithersburg Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 12, 2010

I had stayed at this hotel a few weeks ago for couple of nights during thanksgiving. The lower staff was courteous but the people in management were not helpful at all. We had a small engagement party in the hotel's ballroom. The ballroom was untidy; the food was not good at all. We requested 20 rooms and we only received 18 rooms at the last moment, as hotel was 'all booked'. This caused severe embarrassment to our hosts. They sold the rooms at higher prices I think......

Don't fall for the free internet - it's slower than a dial-up.

I am a frequent traveler and have stayed at more than 200 hotels in last 5 years and this was definitely in my last five. I would not come to this place ever again.

  • Stayed November 2010, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank mushumushu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelvinNichols, Manager at Holiday Inn Gaithersburg, responded to this review, May 31, 2011
Hello,

Thank you for your review of our hotel. We are always trying to improve our service to our guest and receiving reviews helps.
We would like to apologize that you were not 100% satisfied with your stay. We can assure you that all of these issues have been addressed.
Thanks again for your review.

Sincerely,

The Holiday Inn Gaithersburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloocan City
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed October 10, 2010

Our tour group stayed here overnight from Washington DC en route to Hershey, PA. There was no elevator to the basement rooms given to us. The corridors were dimly lit and it carpets had a musty feel. There was wi-fi in the room and that was great! There was no pay phone in the lobby. The front desk staff were not too accommodating. Just OK to spend the night, but I am not sure for long stays.

Stayed October 2010
Helpful?
Thank DMHYF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn Gaithersburg, responded to this review, December 1, 2010
Greetings!

First, thank you so much for your review on our hotel, the Holiday Inn Gaithersburg. We take every opportunity we can to better our service to you, the guest. Secondly, we would like to apologize that you were not 100% satisfied with your stay. We will absolutely take all of these comments into consideration for future projects and efforts.

Lastly, we hope that if you are ever back in the area on tour, that you choose to stay with us again. If so, please let us know if there is anything that we can do to make your stay more comfortable and enjoyable.

Thank you,
The Holiday Inn Gaithersburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, New Jersey
Level Contributor
67 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed October 4, 2010

I'm a business traveler always looking for great rates at clean hotels. Selected this property becuase of 3 star rating, however wish that could be said for cleanliness of room. Dirty bathroom, hair everywhere, holes in window privacy curtain, coffee maker had dried coffee from previous guest. Never again.

  • Stayed September 2010, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn Gaithersburg, responded to this review, December 1, 2010
Hello,

Thank you so much for your review on our hotel, the Holiday Inn Gaithersburg. We are constantly trying to better our service to our guests and receiving reviews is one of the best ways to do this!

We would like to apologize that you were not 100% satisfied with your stay with us while traveling on business. We can assure you that all of these issues have been looked into and addressed.

Thank you again for your informational review on our hotel.

Sincerely,
The Holiday Inn Gaithersburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2010

The room was ok but the maids stole the Ipod from inside my room. I had it in the morning and when I got back it was no longer on the table. Then, when I made a claim that I lost it, no one bothered to look for it. I had to argue for hours with the manager who was rather unhelpful. AVOID AT ALL COSTS! If you stay there, watch your stuff.

  • Stayed June 2010, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank muskadude99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed June 23, 2010

Having endured several hours of no power - we gave in to comfort and headed for our local Holiday Inn! We were so pleased to see two smiling faces to greet us as we dragged ourselves in! Both of the gentlemen at the front desk realized that we were indesparate need of a cool room - and cold shower! They provided us with rapid checkin - provided us with some of the toiletries we had left behind and wished us a pleasant night! The renovated room was a delight and the entire hotel gleams with pride! I'm almost looking forward to the next power outage!!!!

  • Stayed June 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hometwongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilaryWalsh, Manager at Holiday Inn Gaithersburg, responded to this review, June 30, 2010
Dear hometowngirl,
We were so delighted to read your review and that you thought of us during the recent power outage in Gaithersburg. Many times over the years we have been proud to offer a home away from home for local residents when storm-related power and water outages strike the Gaithersburg area! We are glad you were comfortable and accommodated during what was a stressful (and hot!) time. Our Front Desk team takes pride in welcoming everyone and anticipating their needs. We hope you will think of us next time too! Thank you very much.

Hilary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Point, Ohio
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 1, 2010

We stayed at the Holiday Inn Gaithersburg MD for 2 nights while in Bethesda for a medical review at the Naval Hospital. The staff was very friendly and the room was great. We especially liked the shuttle to the Metro. Once we got back they took us to the Metro so we could go into DC and once we got back we called and they were there waiting. We would definately stay here again.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mporter289205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilaryWalsh, Manager at Holiday Inn Gaithersburg, responded to this review, May 5, 2010
Dear Sliderbaby3298,
Thank you very much for writing about your positive experience with us! We truly apprecicate your feedback. We are very glad you found our complimentary shuttle service to and from the Metro so useful during your recent visit. I will be sure to pass on your comments to the supervisor of our van driver and he will be recognized for a job well done. Free shuttle service within a 5-mile radius is just one of the many benefits we offer our guests and we hope you were also able to enjoy our restaurants, indoor pool and business center. We hope to see you again when your travels bring you to the Navy facility!
Hilary Walsh
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Gaithersburg

Property: Holiday Inn Gaithersburg
Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879-3504
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#3 Romantic Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Gaithersburg, your number one choice for Gaithersburg hotels! The Holiday Inn Gaithersburg Maryland is a non-smoking environment that provides lodging in Gaithersburg, MD in the heart of the I-270 High Tech Business Corridor and is convenient to Washington, DC. This first class Gaithersburg hotel is located near NIST, IBM, Hughes, Lockheed Martin, DOE, Texas Instruments and Medimmune. ... more   less 
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn

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