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“Good Enough for a Single Night”

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Holiday Inn Gaithersburg
Ranked #7 of 15 Hotels in Gaithersburg
Certificate of Excellence
GreenLeadersGold level
Caloocan City
Level 5 Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Good Enough for a Single Night”
Reviewed October 10, 2010

Our tour group stayed here overnight from Washington DC en route to Hershey, PA. There was no elevator to the basement rooms given to us. The corridors were dimly lit and it carpets had a musty feel. There was wi-fi in the room and that was great! There was no pay phone in the lobby. The front desk staff were not too accommodating. Just OK to spend the night, but I am not sure for long stays.

Stayed October 2010
Helpful?
Thank DMHYF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn Gaithersburg, responded to this review, December 1, 2010
Greetings!

First, thank you so much for your review on our hotel, the Holiday Inn Gaithersburg. We take every opportunity we can to better our service to you, the guest. Secondly, we would like to apologize that you were not 100% satisfied with your stay. We will absolutely take all of these comments into consideration for future projects and efforts.

Lastly, we hope that if you are ever back in the area on tour, that you choose to stay with us again. If so, please let us know if there is anything that we can do to make your stay more comfortable and enjoyable.

Thank you,
The Holiday Inn Gaithersburg
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437 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Middletown, New Jersey
Level 5 Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed October 4, 2010

I'm a business traveler always looking for great rates at clean hotels. Selected this property becuase of 3 star rating, however wish that could be said for cleanliness of room. Dirty bathroom, hair everywhere, holes in window privacy curtain, coffee maker had dried coffee from previous guest. Never again.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ehager, Manager at Holiday Inn Gaithersburg, responded to this review, December 1, 2010
Hello,

Thank you so much for your review on our hotel, the Holiday Inn Gaithersburg. We are constantly trying to better our service to our guests and receiving reviews is one of the best ways to do this!

We would like to apologize that you were not 100% satisfied with your stay with us while traveling on business. We can assure you that all of these issues have been looked into and addressed.

Thank you again for your informational review on our hotel.

Sincerely,
The Holiday Inn Gaithersburg Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2010

The room was ok but the maids stole the Ipod from inside my room. I had it in the morning and when I got back it was no longer on the table. Then, when I made a claim that I lost it, no one bothered to look for it. I had to argue for hours with the manager who was rather unhelpful. AVOID AT ALL COSTS! If you stay there, watch your stuff.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muskadude99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
1 review
Reviewed June 23, 2010

Having endured several hours of no power - we gave in to comfort and headed for our local Holiday Inn! We were so pleased to see two smiling faces to greet us as we dragged ourselves in! Both of the gentlemen at the front desk realized that we were indesparate need of a cool room - and cold shower! They provided us with rapid checkin - provided us with some of the toiletries we had left behind and wished us a pleasant night! The renovated room was a delight and the entire hotel gleams with pride! I'm almost looking forward to the next power outage!!!!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank hometwongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilaryWalsh, Manager at Holiday Inn Gaithersburg, responded to this review, June 30, 2010
Dear hometowngirl,
We were so delighted to read your review and that you thought of us during the recent power outage in Gaithersburg. Many times over the years we have been proud to offer a home away from home for local residents when storm-related power and water outages strike the Gaithersburg area! We are glad you were comfortable and accommodated during what was a stressful (and hot!) time. Our Front Desk team takes pride in welcoming everyone and anticipating their needs. We hope you will think of us next time too! Thank you very much.

Hilary
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South Point, Ohio
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 1, 2010

We stayed at the Holiday Inn Gaithersburg MD for 2 nights while in Bethesda for a medical review at the Naval Hospital. The staff was very friendly and the room was great. We especially liked the shuttle to the Metro. Once we got back they took us to the Metro so we could go into DC and once we got back we called and they were there waiting. We would definately stay here again.

  • Stayed May 2009, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank mporter289205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilaryWalsh, Manager at Holiday Inn Gaithersburg, responded to this review, May 5, 2010
Dear Sliderbaby3298,
Thank you very much for writing about your positive experience with us! We truly apprecicate your feedback. We are very glad you found our complimentary shuttle service to and from the Metro so useful during your recent visit. I will be sure to pass on your comments to the supervisor of our van driver and he will be recognized for a job well done. Free shuttle service within a 5-mile radius is just one of the many benefits we offer our guests and we hope you were also able to enjoy our restaurants, indoor pool and business center. We hope to see you again when your travels bring you to the Navy facility!
Hilary Walsh
Manager
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Fuquay-Varina, North Carolina
Level 5 Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 24, 2010

I just returned from a 2 week stay at the Holiday Inn in Gaithersburg, where I was attending a work meeting/training with a large group. The crew at the Holiday Inn exceeded expectations in terms of service and professionalism. The rooms were clean, spacious and functional (if uninspired) and housekeeping took great care to refresh the rooms every day. Bed comfort was above average, though not quite up to the standards of Marriott or Hilton beds. Some updates in furnishings (for example, rounded picture tube tvs are obsolete in 2010 and decor seemed more like a decade ago than modern lines of recent years) would make it even more appealing. It appears that the bulk of the remodeling was focused on the common areas, which are quite fresh and current. Though I did not have a chance to use it, there was a very nice pool and spa. The onsite restaurants (lobby and bar/lounge in lower level) were also updated and carefully managed but the food was inconsistent (that could have been due to budgetary restrictions negotiated with our group). Some care and planning went into providing meeting spaces for business use. There were several conference rooms of varying sizes available and the hotel staff constantly provided refreshments to our group. Overall, this hotel is a solid choice for families and business and is conviently located. It is more functional and plush but it has all that you need for a comfortable stay with excellent staff.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaineBilleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilaryWalsh, Manager at Holiday Inn Gaithersburg, responded to this review, April 27, 2010
Dear MaineBilleBoy,
Thank you for your recent review of our hotel! We are pleased that you enjoyed a two week stay with us and found our accommodations to be comfortable and convenient! It is our desire to provide exceptional service and we are very glad that you received that. We have recently undergone a 9 million dollar renovation and are delighted that you felt our property is fresh and current! We are also very excited to say that flat screen TVs will be installed in all of our guest rooms later this year. Indeed our pool and spa is a very nice and relaxing area and hopefully on your next visit you may be able to enjoy them. Once again, thank you for your comments and we hope to see you again!
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PA
1 review
Reviewed March 14, 2010

I stayed at the Holiday Inn for several nights due to my dog being in the nearby VCA hospital. The service, staff and rooms were all fabulous. Everyone was calling me by name the second day and they went out of their way to make sure I didn't need anything. This hotel is a wonderful place to stay and you won't be disappointed.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank medic1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilaryWalsh, Manager at Holiday Inn Gaithersburg, responded to this review, March 16, 2010
Dear medic1112,
Hello and thank you for your recent review of our hotel while you stayed with us during your visit to the Veterinary Clinic with your pet. We truly value our guests as friends and I am so glad our staff treated you like part of our family! We hope "Fido" was comfortable too and all went well with his appointments! Thank you for giving us the opportunity to serve you and we hope to see you again.

Sincerely,
Hilary
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Gaithersburg

Property: Holiday Inn Gaithersburg
Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879-3504
Phone Number:
Location: United States > Maryland > Montgomery County > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#3 Romantic Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Gaithersburg, your number one choice for Gaithersburg hotels! The Holiday Inn Gaithersburg Maryland is a non-smoking environment that provides lodging in Gaithersburg, MD in the heart of the I-270 High Tech Business Corridor and is convenient to Washington, DC. This first class Gaithersburg hotel is located near NIST, IBM, Hughes, Lockheed Martin, DOE, Texas Instruments and Medimmune. ... more   less 
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn

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