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“Very Good Stay” 4 of 5 stars
Review of Holiday Inn Gaithersburg

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Holiday Inn Gaithersburg
Ranked #7 of 15 Hotels in Gaithersburg
Certificate of Excellence
GreenLeadersGold level
Mesa, Arizona
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very Good Stay”
4 of 5 stars Reviewed September 22, 2013 via mobile

At first sight this property looks clean and inviting, from the street, parking lot, and the lobby area. There are sitting areas in the lobby with comfortable easy chairs, tables, and sofas. There IS a rack of tourist info brochures for DC tours, museums, and other attractions, but it is a little out-of-the-way.... you will find it outside the gift shop near the North tower elevators (past the restaurant). Front desk staff were helpful, friendly, and efficient. (Remember to mention your Holiday Inn rewards membership to get a certificate for a free breakfast and a welcome bag with a snack and bottled water).
The guest rooms are in 2 towers, North & South, that are connected on the lobby floor (actually the 1st floor). My room was spacious and well laid out, with a king size bed, flatscreen TV (with a remote that actually worked properly), plenty of lights, both overhead and task / reading, and offered both complimentary wireless AND wired high speed internet service. (Front desk will give you wifi password upon request). There is also a refrigerator and microwave. The climate control, although a wall unit under the window, is operated by a thermostat on the wall nearest the door, and is temperature-set as opposed to warmer/colder.
The bathroom has a tub / shower with an extended curtain rail that gives you a bit more room to shower by bowing the curtain outwards, a good selection of quality toiletries, and a coffee pot with coffees, teas, and sweeteners / creamers.
The bar, on the lower level (ground floor, below the lobby) is open daily from 4-12. Drinks were priced a little high for my liking, but the staff were friendly, service was great, and the burger I ate in the bar for dinner one evening was excellent (Get the chips with it... fresh made and delicious).
The breakfast buffet in the lobby-level restaurant was what I expect from hotels of this level. Waitress service, with a good selection... Biscuits & gravy, scrambled eggs, bacon, sausage, french toast, oatmeal, a selection of breads / bagels, and a fresh-fruit bar. Coffe is excellent & they almost always bring you a to-go cup without having to ask. Drinks never ran dry and were served with a smile, I was even offered a to-go soda to go with my coffee-to-go on both days.
The gift shop is open until 10pm and has all the basic necessities for travel... medicines, toiletries, etc, and a wide selection of DC & MD souveniers.
We took a tour of DC, using the Metro (Subway system) to get downtown. The hotel took reservations for the complimentary shuttle, which drove us to Shady Grove station (the start point of the Red Line, which takes you right into downtown DC). The shuttle does not run after 11pm, but we were advised that there was a line of taxis outside the station that would be there as late as 3am on Friday night, and were even told the approximate cab fare for our taxi return by the front desk (they called it within 50 cents!!!... It was right about $15)
Highly recommend this hotel. Their staff are friendly, knowledgable, and helpful as all get out. The food is good, and the environment is inviting and comfortable.

Stayed September 2013, traveled on business
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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  • Dutch first
  • English first
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English first
Glenview, Illinois
Level Contributor
208 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
5 of 5 stars Reviewed September 22, 2013

If you are going to DC and want to avoid traffic, hassle and additional cost for a night, this location is under a half hour away. Quiet. Near freeway. Best feature is the complementary breakfast. Wide selection, well prepared. For example, rather than using fruit in a bag (pre-prepared), the kitchen chops it fresh, hot and cold cereals, half dozen hot dishes, cottage cheese, yogurt, etc.

Pleasant and friendly staff

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kasey1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harwood, Maryland
1 review
5 of 5 stars Reviewed September 17, 2013

I work in the area and was concerned about the commute on 9/11 so I decided to stay over closer to work. Barack Sam was the "Assistant Guest Service Manager" at the counter. There was a line and he was very polite and never rushed the person he was helping.
Upon my turn he noticed that I had just turned 40 the day prior from my drivers license. During the course of registration a few more things were mentioned referring to a tough couple of weeks for me. Instead of giving me just a normal room he upgraded me to the Penthouse. He also took my bags and escorted me himself to the 8th floor. He also included 2 free drink tickets. He did not have to do this but it really made an impact. The Penthouse had an amazing Shower Room, Sauna, Seating Area, etc. I will be staying at this Holiday Inn again even if it's not in the Penthouse.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, September 24, 2013
Thank you for your nice comments and the review of our hotel. We will be sure to share your comments with Barack Sam. We will also share your review with our entire team here at the hotel. We look forward to serving you in the future and wish you safe travels! Thanks again!

Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 9, 2013

The Holiday Inn in Gaithersburg could use a little sprucing up. The room and the rest of the premises were clean, but a little worn. The service was prompt and courteous. The breakfast buffet was about average, and not included in the room charge as it is usually at other Holiday Inn locations where I’ve stayed. Still I would stay here again, and recommend it to friends.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank db1812x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, MD
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed September 8, 2013

My family and I stayed here for a wedding weekend. While the newly renovated king rooms were fine, there were some complaints about older double rooms not meeting Holiday Inn standards. So ask for a newly renovated room. The pool area was lovely and the staff was very friendly. In fact, I happened to check in at the same time as two busloads of other people and amidst that chaos I was still greeted with a handshake and a smile at check-in. Breakfast buffet was okay, nothing special. It is apparent that the staff wants to make your stay a good one, and there's something to be said for that.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MDtravelertoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, September 9, 2013
Thank you for your review of your stay at our hotel and the nice comment about our courteous staff. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We wish you safe travels!

Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington,DC Metro Area
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

We stayed two nights for a conference. The room looked old and shabby. Panels on the roof were loose and hanging down out of alignment. The bathroom roof started leaking the next morning when someone was taking a shower in the room upstairs. They offered to change the room but we had no time as we were on our way to the conference and came back late at night. There are two towers in this hotel, one is old and the other has been renovated. I know this because some members of our dellegation who were staying in the other tower had very well done up comfortable rooms.Another put off was that they could not give us rooms next to each other even though we checked in at the same time. Overall an average experience.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Ajay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, September 24, 2013
Thank you for your feedback regarding your recent visit at our hotel.

We are sincerely sorry for the issues you had during your stay. It is our goal to consistently ensure our hotel and services are superior. Your comments are important to our success, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Your comments will be addressed and shared with our team Thanks again and we wish you safe travels!

Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, Delaware
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 26, 2013

Holiday Inn Gaithersburg is an outstanding hotel. I have stayed there before and the service from check in to check out is excellent. The staff is very customer service oriented and the rooms was clean and comfortable. If I would have to give 2 thumbs up to and employee this trip it would be Mary in the café. She is very friendly and has anticipated what I needed before I asked for it. I will be staying there again my next trip down.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, August 30, 2013
We are thrilled about our outstanding customer service that you personally received while at our hotel. Our staff absolutely loves those who choose to stay at our hotel. We want to thank you for your review, we really appreciate your kind words and we will be sure to share your review with Mary. We look forward to your next visit. Thanks again!

Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Gaithersburg

Property: Holiday Inn Gaithersburg
Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879-3504
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#3 Romantic Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 301
Official Description (provided by the hotel):
Welcome to the Holiday Inn Gaithersburg, your number one choice for Gaithersburg hotels! The Holiday Inn Gaithersburg Maryland is a non-smoking environment that provides lodging in Gaithersburg, MD in the heart of the I-270 High Tech Business Corridor and is convenient to Washington, DC. This first class Gaithersburg hotel is located near NIST, IBM, Hughes, Lockheed Martin, DOE, Texas Instruments and Medimmune. ... more   less 
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn

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