I consider myself a pretty stern and traditional person when it comes to customer service. I think that in all service industries like the hotel business the customer should come first, and in this day and age it is rare to see a hotel that lives up to this expectation. However the Comfort in at Shady Grove did just that.
I arrived early with two kids on a Saturday at around noon, expecting to not be able to check-in till late that evening after I returned from the kite festival, I walked in and asked for directions to the Metro station. The front desk clerk offered to let me check in immediately, which was a great relief after spending several hours in a cramped car with two small children.
The room was neat and modern, and clean to exceed my expectations. The staff was very helpful in providing local information to the guests.
On Saturday night, at around 10 O'clock, some sort of youth group had apparently checked-in to several rooms on my floor. The kids were being rather loud as kids often are, and I could hear them running up and down the hall. After about three minutes of this I pout on my slippers and prepared to go down to the front desk to complain. But before I opened a door, I heard a member of the staff talking in the hallway to who I assume was one of the adult leaders of the group. He was very polite but firm that other people were sleeping on the floor and they needed to quiet down. I never heard another thing from outside the room that night.
All in all, I would highly recommend this hotel to people like me. Tourists who want to spend their days in D.C. but don't want to have to experience the hassle of big city traffic and parking. The metro is only a couple blocks away, and it appears the staff is extremely well trained to handle this type of clientèle.
- Official Description (provided by the hotel):
- Seven stroy brick building with interior corridors. ... more less
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- Also Known As:
- Comfort Inn Shady Grove Hotel Gaithersburg
- Shady Grove Comfort Inn
- Comfort Inn Gaithersburg
- Gaithersburg Comfort Inn