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“Discomfort Inn”

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Comfort Inn Shady Grove
Ranked #4 of 15 Hotels in Gaithersburg
Certificate of Excellence
Reviewed October 8, 2012

Who is writing these good reviews?? Don't believe it.

Our family booked connecting rooms for two nights, one king and one double. To our surprise the door connecting the two rooms was fully blocked by a sofa bed. It could open only a crack. When we called the front desk and they came up to take a look, they said they couldn’t do anything – there was no place to move the sofa. We finally moved the sofa ourselves (found a broken plastic fork underneath), opened the door, then replaced the sofa against the open door. We couldn’t have our ten year old daughter in a room by herself without access to each other.
The hotel is supposed to be smoke free. Not so. The elevator, hall and one of our rooms smelled like cigarette smoke. The front desk offered us Febreeze and Lysol. This was obviously only a temporary fix, since the smell of those products don’t last forever.
The bed was comfortable enough so we did have a good night’s sleep, but the rooms are ugly and dated. There were popcorn ceilings, vinyl wallpaper and wrinkled bed skirts. We immediately removed the bedspread – given what we’ve seen on Hotel Hell, these things are usually filthy. More modern hotels use duvet covers which they can launder between guests.
They do have nice flat screen TVs but the remove worked intermittently. There is free Wifi but the internet was slow. They offer free parking but there were spaces available. Fortunately the hotel is adjacent to a shopping center so there was parking nearby.

They offer a free breakfast but unless all you like are carbs, I’d pass. There were bagels, toast, waffles (with syrup made from high fructose corn syrup). The eggs bore no resemblance to real eggs. The fruit didn’t look too appealing. You’d probably be safe with the cereal. The coffee was terrible but there is a Dunkin Donuts next door.

The bathroom was sufficient but dated. The hot water in the shower comes out scalding hot. The toilet paper holder was broken. Ironically, the housekeepers fold the toilet paper end into a little pouch with a pleated fan. Funny how they care about this little detail but not much else. The towels were incredibly thin. The bathmat so thin that it slipped as soon as you step onto it from the shower.

Like some other reviewers said, the front desk staff is extremely nice. They were apologetic about everything, but didn’t have any solutions to the problems. They repeated tried to tell us how they've won awards. I don't know who is giving these awards and what they are judging, but don't believe it.

Room Tip: don't stay here
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  • Stayed: October 2012, traveled with family
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Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISG, Owner at Comfort Inn Shady Grove, responded to this reviewResponded October 10, 2012

Dear Guest,

We accommodate many guests each evening, and we strive to make their stay a satisfying experience. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices.

In regards to our bedspread, you can feel assured that our bedding is cleaned on a daily basis. We triple sheet our bedding to ensure that all of our linens that come in contact with our guests have been properly cleaned. I am surprised that you mentioned our breakfast only serves carbs as we do also offer fresh fruits, yogurts, hard boiled eggs and various other healthy options. Additionally, I am sorry you did not appreciate our renovated bathrooms or updated rooms. If you look through pictures that previous guests have posted on tripadvisor of our bathroom you will note the improvements.

As you mentioned our staff does pride itself in paying attention to details. I sincerely appreciate your feedback and look forward to speaking with you personally. Please feel free to call me at (301) 330- 0023.

At Your Service,


Vira Safai, CHA
Managing Partner

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293 - 299 of 435 reviews

Reviewed October 7, 2012

Just got back from a soccer weekend from this hotel. Overall, I would put in the average category since I don't think it reaches the very good rating. Compared to newer, suite oriented hotels, this one is showing its age. No real lobby or area to get out of your room for an early coffee. The dining area is roped off until they serve breakfast and once that is done, its very hectic, at least, on weekends. Basically just a coach immediately in front of the door. The wifi didn't work and when I informed the front desk clerk he acknowledged that another occupant had the same complaint and then gave me a 1 800 number to call. Like I'm going to fix the hotel's IT issues?
The Rooms were tight. My wife and I were with 2 of our children and it felt very cramped with the two doubles. Carpets felt kind of damp. Beds were hard and springy. Loud air conditioner. Had a faint smell of smoking close to the curtains although this was non smoking room. Typical average hotel stuff. Bathroom was nondescript with the toiled flushing very slowly. Wallpaper was tired and peeling in certain area's, room safe didn't work but I didn't bother asking about it. No noticeable noise issues, but again the AC was very loud. Parking was very tight with it very difficult to maneuver a large vehicle. The location was fine with it being close to 270. Our soccer team picked this hotel which is why we stayed. For the money in this area, it isn't bad and I can't say any one thing was a major issue. Just have stayed at much nicer, newer hotels for the same price.

  • Stayed: October 2012, traveled with family
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Thank mjpgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

Minutes away from the metro. There is shuttle service to the metro if you so desire. The staff was friendly and accommodating. Dunkin' Donuts right next door if you opt out of the breakfast provided on site! Easy access to and from the Interstate.

  • Stayed: September 2012, traveled with family
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Thank 2grammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

The Comfort Inn Shady Grove is first rate. At a very reasonable rate (for the DC area) it provides luxury rooms, full breakfast, shuttle service to the Metro station, and overall friendly service to customers. We will always stay there when we visit the DC area.

Room Tip: We prefer the corner suites on a high floor.
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  • Stayed: September 2012, traveled as a couple
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Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

This hotel certainly beats paying $150 and up at some of the bigger name brands in the DC area and as others have pointed out, the accommodations are a little more luxurious than you would expect. I was very pleased with the cleanliness, location, and customer service.

The only downside is that the wireless internet was very slow and seemed to have trouble staying connected. I do hope that they will upgrade their internet service in the future.

  • Stayed: September 2012, traveled on business
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Thank Mountaineer2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

This was a step up from the usual Comfort Inn. We were passing through the area on our way home from a wedding in NC. Based on the reviews, we stayed here. The hotel was very clean, quiet and the free breakfast offered more choices than usual. The bedding wasn't the level of an upscale brand, but we'd didn't pay the price of an upscale hotel either. Again we got a good rate through the Choice hotels website as they offer AAA , Senior and other discounts. Make sure you have a print out of your confirmation (anywhere) as a couple at the desk seemed to be having a problem about the room & rate. Parking is free.

  • Stayed: September 2012, traveled as a couple
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Thank books30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

We selected this hotel based on reviews and location. We were not disappointed. Check in/out was excellent and the front desk most accommodating. There was ample staff for everything. The room was immaculate and went a step above what was expected. The little touches were really appreciated. The breakfast area was spacious and the fare met the standard. The close proximity to the Metro was one of our criteria. Easy to get to and no problems with parking.

We encountered two negatives with this stay. The first has to do with access. There is really only one primary way in, but if you find the back way, it makes it much easier. The parking lot is also fairly cramped. The second has to do with the WiFi. During our stay, they experienced difficulties and had the technicians working on it. When it was supposedly fixed, it was still wonky and you would be knocked off. It was almost as if there was a limit on the number that could be connected at any one time. When it worked, it was good.

Would definitely recommend this location for anyone visiting DC.

  • Stayed: September 2012, traveled with family
    • Value
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Thank Freedom50plus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISG, Owner at Comfort Inn Shady Grove, responded to this reviewResponded September 18, 2012

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise about our staff and property.

Given the nature of the hotel business, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts.

We apologize for the difficulties you encountered with the wi-fi, however I am happy to report that the technicians that you saw at our hotel have addressed the issues with our system and is currently working smoothly.

Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.

At Your Service,


Vira Safai, CHA
Managing Partner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Shady Grove

Address: 16216 Frederick Rd, Gaithersburg, MD 20877-4023
Phone Number:
Location: United States > Maryland > Montgomery County > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Gaithersburg
#2 Family Hotel in Gaithersburg
#4 Business Hotel in Gaithersburg
Price Range: $105 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Shady Grove 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Seven stroy brick building with interior corridors. ... more   less 
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Also Known As:
Comfort Inn Shady Grove Hotel Gaithersburg
Shady Grove Comfort Inn
Comfort Inn Gaithersburg
Gaithersburg Comfort Inn

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