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“Awesome hotel for business or pleasure” 5 of 5 stars
Review of HYATT house Gaithersburg

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HYATT house Gaithersburg
Ranked #3 of 15 Hotels in Gaithersburg
Certificate of Excellence
GreenLeadersBronze level
Amboise, France
2 reviews
“Awesome hotel for business or pleasure”
5 of 5 stars Reviewed August 1, 2013

I've been at Hyatt House in Gaithersburg twice so far this summer, for a week at a time, and I am truly impressed with the hotel. The rooms are spacious and comfortable, and it's awesome to have a kitchen (and there is a grocery store just across the street). The staff is awesome and very helpful, with everything. I highly recommend the property.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for your review of your recent stay. I am happy to see that you have made a second visit to our property this summer. This is one of the best compliments we can receive is to have repeat customers. Thank you and we hope to see you again soon.
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362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Danish first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
North East
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 18, 2013

Visited here end of June 2013 for nine nights, we had seen some reports and questioned should we should we not because we saw basket ball court, never needed to worry, rule no noise after 10pm and it is enforced but we never saw the need, lots of students but they were polite and no bother.
Staff great, Sandra general manager could not do enough warm, friendly, every member of staff including the handy man, we have stayed in many hotels in the USA from Hilton, Marriott, Sheraton but this gives you more in lots of little ways.
Breakfast good, rooms excellent, cleanliness very good, some outside woodwork needs some attention but this does not distract from it being one of the nicest hotels.
Good outside pool with life guard and pool lifts for people with access problems. I have no hesitation in recommending staying here.

Room Tip: No lifts so if you have problems with bags the staff will carry them for you but rooms on the outsid...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NorthEastEnglishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for such a wonderful review. I greatly appreciate your kind words about the hotel, staff and the amenities we offer. We were happy to have you with us for such a long stay and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana, United States
Level Contributor
81 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 17, 2013

I've been here several times over eight years, always with a good experience. The public areas were recently remodeled and well done. The rooms are very nice with a lot of comfortable touches. The free hot breakfast is above average. The layout of the buildings, with pool, play and sitting areas, beautiful trees and plantings, make it a pleasure to walk around the grounds. Most notable is the staff. They obviously love their jobs and love the clientele, they are personally interested in you and your situation and what you need. After a ten day stay I had checked out and was sitting in the lobby finalizing some work on my laptop. The young lady at the desk came over and asked if she could bring me a cup of tea or coffee. How nice is that?

Room Tip: There are no elevators so if you have trouble with stairs ask for a 1st floor room.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Walter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you so much for reviewing your recent stay with us. I greatly appreciate your loyalty and repeat business over the years. I am please that you like the renovations to the lobby and the guest rooms, it is nice to see feedback on this already. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 5, 2013

We booked a block of rooms and a meeting room here for an adoption reunion. Lee, the sales manager, was great to work with, and we felt like the rooms were an excellent value.

We were able to check in a little early and get a nice quiet room on the 2nd floor. The room itself was awesome. Only a couple oddities: the bed was positioned so that the bedroom doors couldn't close, and the TV channels were different in the living room and the bedroom. The room was in excellent condition and very comfortable.

We used the complimentary shuttle service to and from the Metro station. Going there, the driver was a few minutes late to the lobby, but no big deal. She told us to call the hotel when we were two stops away on our return to get the shuttle. I did call and was told the shuttle would come for us. However, we ended up waiting for almost an hour. Several calls were made to the hotel during that time, and we were told over and over that the driver was just running late. Our kids were tired, and we had scrambled through DC to be sure we were back by the 9:00 shuttle cut-off time. We did eventually get a ride back, but that was a bit frustrating. Had it been raining, we would have been very upset. The shuttle van itself is in poor condition, but it was a free ride.

We rented the hotel's meeting room for a pizza party one night. It worked very well, and the price was very affordable.

Our reunion group used the pool that same night, too, and it was great. Nice that there was a lifeguard, although all of us parents stayed in the pool area to watch our kids anyways.

The next night, the hotel pool was completely over-run with badly behaved preteen boys. (well over a dozen kids, appeared to be a lacrosse team) Not one single parent was in the pool area to supervise. The lifeguard was trying, but the conditions were totally unsafe for our kids to swim. Very frustrating.

We decided to go make s'mores at the nice firepit area instead. Unfortunately, the pilot light was out and maintenance never showed up (over an hour wait) to turn the firepit back on. That was disappointing.

I had asked to borrow a blender from the hotel's borrow program and was told I'd have one by the next morning. No blender ever showed up.

My husband enjoyed the hotel's complimentary breakfast every morning.

The public spaces were nicely decorated and clean.

The rooms were a real highlight.

I wish guest services had better service and follow-through.

Overall, it was a very nice stay though. We were happy with our hotel choice. Like I said, we got a very good deal on the rooms, since we booked a block. For what we paid, it was great.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Marcellaphane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for taking the time to share your comments from your recent stay. I am happy that we were able to accommodate you, your family and the reunion attendees. We greatly appreciate your business and all of you positive comments. Hope to see you with us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Framingham, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 1, 2013

I booked my travel month ago through expedia, due to emergency I had to cancel my reservation I called the hotel to seek assistance and the sales director with a sarcastic tone says" what type of emergency is this that you want to cancel it 9 days in advance" and he proceed to tell me I cant help you because you booked through expedia. I felt totally harassed by his comments
he was really rude, they have the worse customer service.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
1 Thank Golnoosh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
I greatly appreciate you taking the time to share your experiences with us and we will certainly look into the situation at hand. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rose Valley, Pa
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 30, 2013

We stayed for a lacrosse tournament and were not given many choices about where to stay because of a deal between the Chamber of Commerce and the hotels. Even so, HYATT house was a great place to stay with a bunch of teenage girls and their parents. The staff was patient and helpful despite many people and an obviously busy weekend. The room we stayed in was clean and well stocked. Overall worth the cost~ so convenient to have a kitchen with a large fridge and the breakfast option was also appreciated by all. Breakfast includes hot options every day. The plants around the pool and patio are very attractive and welcoming too.

Room Tip: If you stay in a two king suite, one room will have an outside view (ours was to the pool) and the o...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AliKef44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for taking the time to review your recent stay with us. I am happy to see that we were able to accommodate you and your family while traveling for your lacrosse tournament. I appreciate the room tip as well. Thank you again for taking the time to review our hotel and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West New York, NJ
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 23, 2013

I was in the area for business for 10 days, and picked this hotel so my 3yo daughter & babysitter felt like on vacation. While I was gone during the day, they enjoyed the outdoor pool, full breakfast, basketball court, and scooter rides thru the property. The rooms are renovated and feel very nice, modern, and clean. The staff (esp Phil) are all very nice and helpful. The location was perfect for our needs, and the rate was very reasonable for a 1 br suite with breakfast.
I hope to stay here again when I return to the area, even though I am a loyal starwood member and don't earn any points here.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BizTraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for taking the time out to review your recent stay with us. I greatly appreciate your business and we hope to have you as a loyal traveler as Starwood does. I am happy that you and your daughter were able to enjoy your time in the area and at our hotel. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Gaithersburg

Property: HYATT house Gaithersburg
Address: 200 Skidmore Boulevard, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gaithersburg
#4 Green Hotel in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Gaithersburg 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hyatt House Gaithersburg Hotel Gaithersburg
Summerfield Suites Gaithersburg
Hyatt Gaithersburg
Gaithersburg Hyatt
Gaithersburg Summerfield Suites
Hyatt Summerfield Suites

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