My partner and I were looking to just get away for a few days and just relax at a nice hotel with room service and a kitchenette. Well I searched online and came across the Hyatt house.
After reading their website and their "supposed" services it sounded very intriguing and the rooms looked great. They stated on their website that they offer room service, have an on site small grocery store and a shopping service where you make a list and they go to the store for you. Well this was quite a bit of bull, upon arrival I asked the front desk where the "grocery" store was and they showed me, it was about 5 feet long and 3 feet wide. Which on their website the pictures and description explain/showed a few aisles (3 aisles approx) and anything from sandwiches, milk, juice, eggs and etc. Much to our surprise they had a few candy bars, soda, water, ramen and a few chips. That was about it, so it was well beyond a false advertisement on the website. Then we got in our room which overall was a nice room. It was a nice sized room. I would describe as a studio apartment although the bedroom was separate and had double doors. Once we brought in all of our bags and settled in we began to of course really look around. We found several stink bugs located through out the room. Now I am fully aware stink bugs are bad this year and past year however these stink bugs were dead and you could tell have been there for quite some time. There were two on the curtains that had been there for so long, we shook the curtains and they didn't budge. We found 2 in the cabinets in the kitchen area. The room was nice, but not very clean. The room didn't look like it had been vacuumed. However the cleaning crew were extremely nice and friendly, way better than the front desk people. The cleaning crew went out of their way to make sure we had extra towels, trash bags, the whole bit.
One day during our stay around 9am we received a call stating that our water would be shut off for a few hours and we were quite irritated. At this point everything was irritating after the bugs, the lies. I asked if we would receive any compensation since we had bugs, lied about the "grocery store", there was no room service like stated on their website, the shopping you have to stay a minimum of 9 days I was told in order to use that service. I was extremely irritated. The room per night was $149 which I thought included all these other things. The manager told me being from Pennsylvania it could be possible the stink bugs attached to our luggage and came with us. We received a $50 credit which I didn't find all that acceptable. Definitely will never stay here again and wouldn't recommend it to anybody. The staff was not friendly and the manager was extremely rude.
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- Also Known As:
- Hyatt House Gaithersburg Hotel Gaithersburg
- Summerfield Suites Gaithersburg
- Hyatt Gaithersburg
- Gaithersburg Hyatt
- Gaithersburg Summerfield Suites
- Hyatt Summerfield Suites