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“Clean hotel”

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Hampton Inn Frostburg
Ranked #1 of 6 Hotels in Frostburg
Certificate of Excellence
Wilmington, Delaware
1 review
“Clean hotel”
Reviewed January 7, 2014

We have stayed at this hotel on two separate occasions now and were pleased both times. The staff is friendly and helpful and the guest rooms are very clean. The hotel had a good many guests during our stay but it was quiet in the room. We would definitely stay here again and recommend it to others.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank wilmholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
We strive everyday to ensure that each and every guest has a wonderful stay at our property. It is very encouraging to the Hampton Inn Staff to have someone tell us we are doing well. Thanks for sharing your comments. We will be looking forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 reviews from our community

Traveler rating
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    3
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Baltimore, United States
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2014

Liked the location of the hotel. Rooms were ok. Disappointed in breakfast. When we were there, there was no juice. Staff was wonderful. Very disappointed in pool. Had children with us and of course you can see the pool from the parking lot and it is right across from the elevator so the children were so excited to go swimming. Found the pool to be not very clean and not very warm. Made it difficult every time we went anywhere because they saw the pool and wanted so badly to go swimming.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
We sincerely apologize for any inconvenience during your stay and have directed your comments to the appropriate departments. We value your input and we will take every step necessary to ensure the best customer service possible. Thank you for selecting our property and we hope that you will give us another opportunity to provide you with an exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, United States
1 review
Reviewed January 4, 2014

We have stayed at this hotel many times before and usually had a great experience. This time, though, there were several problems, mostly regarding the complimentary breakfast. There was no creamer or half and half for the coffee for the two mornings we were there, nor was there any juice. The scrambled eggs were like marbles. Better luck next time?

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
We would like to take this opportunity to apologize to you for not meeting the expectations that not only you would expect but what we would expect when staying at any Hilton property. We have directed your comments to the appropriate department for process and hope that you will give us another opportunity to provide you with an exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio, United States
1 review
Reviewed January 3, 2014

A good nights rest. If you are going on 70 and looking for a place to spend the night, you'll have good service, a clean room, and a Hampton breakfast. That's it, but this review form is demanding 200 characters minimum, so please excuse this last and unnecessary sentence.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
We are pleased that you enjoyed your stay. Your feedback is greatly appreciated. We will be looking forward to your next visit to the Frostburg Hampton Inn
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Glen Burnie, United States
2 reviews
Reviewed December 26, 2013

Reviewed this hotel previously as excellent; this stay continued to live up to expectations. Accommodations, amenities always clean and neat. Hotel staff especially always make this hotel a pleasure. Will be back and definitely recommend.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
It is always a pleasure being surrounded with good company. We will be looking forward to your next visit to the Frostburg Hampton Inn. Thanks again for your companionship.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle River, United States
1 review
Reviewed December 26, 2013

Our experience at this hotel was a positive one and we would return there again and again! The service is excellent and the breakfast was very good and had many choices. The tea and coffee, plus fresh baked cookies in the evening was a welcome treat too!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Winston V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
We strive everyday to ensure that each and every guest has a wonderful stay at our property. It is very encouraging to the Hampton Inn Staff to have someone tell us we are doing well. Thanks for sharing your comments. We will be looking forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Level 5 Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 25, 2013

Nice hotel, close to Frostburg College (if that interests visitors), and in-between Grantsville (we were there for a funeral) and LaVale/Cumberland. If you stay at the Comfort Inn in Grantsville, note that the nicer restaurants are a drive to LaVale and Frostburg.

The Hampton Inn is satisfactory in all categories. The rooms are nice, standard and generally clean. The lobby is pleasant and inviting. While we didn't use the pool, the water was NOT crystal clear. The other negative was the Orange Juice machine was broken so there was no juice for breakfast. The complimentary Internet and Breakfast are nice. There is also coffee/hot tea available throughout the day in the lobby... nice!

The beds, carpeting, draperies and furniture are pretty standard and satisfactory. We had a King suite (with a sofa) on the third floor and although it was next to the elevator we didn't notice an increase in noise.

All in all - the Hampton Inn was a good choice. We also had other relatives stay at the Comfort Inn in LaVale and were happy there too. Next door to the Hampton Inn is the Days Inn... much less expensive, but not nearly as nice. There is also a Quality Inn in LaVale as well as a few other hotels. We were glad we stayed at the Hampton Inn and will do so again, even if it is more expensive than others in the area. Good value for what is offered.

Room Tip: We stayed in a KING Non-Smoking room on floor 3 that was clean and quiet.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tresh20723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy B, Front Office Manager at Hampton Inn Frostburg, responded to this review, January 14, 2014
Thank you for your feedback. We have directed your comments to all appropriate departments and improvements are always being made. We are looking forward to your next visit to the Frostburg Hampton Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Frostburg

Property: Hampton Inn Frostburg
Address: 11200 New Georges Creek Rd SW, Frostburg, MD 21532-1465
Phone Number:
Location: United States > Maryland > Frostburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Frostburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Frostburg 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Located in the charming town of Frostburg, Maryland, the Hampton Inn Frostburg is the perfect place to stop while exploring the area. Whether you’re looking to play a round of golf or would prefer to stroll through the town, browsing the shops, this hotel provides easy access to the activities you are looking for. As you turn in for the day, enjoy complimentary internet access, an indoor pool, business center, fitness center, a clean and fresh Hampton bed and a free, hot breakfast each morning. ... more   less 
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Also Known As:
Hampton Inn Frostburg Hotel Frostburg
Frostburg Hampton Inn

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