Very outdated (small issue). Paper thin walls and ceilings (small issue). I could hear everyones conversation next door and below my room. My (main issue) was the heat. I had an issue with the heat and notified the front desk. She answered with an attitude and advised to me I had to wait until 8am to speak to someone that will help, their was nothing she could do. Are you kidding me, I FROOZE all night, and she couldnt offer me another room. The next morning, I had to go downstairs to speak with a manager (she didnt even send the tech up or call me to advised she notified someone). Ofcourse this JEN girl was off (late shift). After explaining my issue with the general manager, he advised that he will send up a technician. The technician was polite and he easily fixed the problem. Apparently I turned the temperature too far to the right, Therfore the heat shuts off. WOW!, a note would have been helpful, for your historic system. The Manger told me he would take care of me at check out, but what do you know. I get home and my bill is actually higher. WTF!. I call the hotel, and he is on vacation/out of town. I refused to talk to any of his ignorant front desk employees because they obviously never learn customer service skills. I will NEVER stay at this hotel again. ( ..they actually had the nerve to hike the prices for a homecoming weekend.) I will definitely pay more for better customer service somewhere else. Also, you might want to have an on call tech or employees that knows the basics to walk your guest through or assist with problems. I will speak no more...because I am starting to lose my COOL..And you send me a customer service survey LBAO.. How about you give your employee (Jen on the night shift the survey)?
- Official Description (provided by the hotel):
- Minutes From Frostburg State University and Cumberland Municipal Airport For a refreshing weekend getaway, stay at Days Inn & Suites Frostburg hotel. Nestled in the Appalachian Highlands, our Frostburg, MD, hotel near Chesapeake and Ohio Canal National Historic Park is right off Interstate 68, putting western Maryland attractions at your fingertips. With a friendly staff available 24 hours a day, you can be sure to get the most of your stay. Wake up revitalized and ready to go with free Daybreak breakfast. Feel your best with a workout in our fitness center, open Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 6 p.m. Our pet-friendly Frostburg, MD, hotel offers free Wi-Fi so you can stay connected to friends and family from the comfort of your spacious guest room. We offer guest laundry facilities and meeting space for your convenience as well as executive suites. LOCAL ATTRACTIONS Unpack your camera and head to Chesapeake and Ohio Canal National Historic Park for scenic views along the waterway. From hiking and biking to canoeing and fishing, Green Ridge State Forest offers 44,000 acres of sheer outdoor adventure. The Great Allegheny Passage is yours to explore and is located near our Frostburg, MD hotel. You can also get a taste of local culture at Allegany Museum or escape into landscaped gardens filled with an evolving display of art exhibits at C. William Gilchrist Museum of the Arts. DINING OPTIONS Hen House Restaurant dishes up fried chicken, fresh seafood and sizzling steaks, just minutes from our hotel in Frostburg, MD. Go on an authentic Western dining experience at Sand Spring Saloon and indulge in organic coffee, chai and mocha lattes amidst gothic architecture at Mountain City Coffeehouse and Creamery coffee. BUSINESS AND EVENT FACILITIES We offer meeting space. ... more less
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- Also Known As:
- Days Inn Frostburg Hotel Frostburg
- Frostburg Days Inn