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“Mountains of Excelence”

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Rocky Gap Casino Resort
Ranked #1 of 1 Hotels in Flintstone
Certificate of Excellence
Partlow, Virginia, United States
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mountains of Excelence”
Reviewed November 5, 2012

The scenery can't be beat whether you chose the lake or the golf course view. The staff are extremely friendly and helpful. The food is delicious. They have a sports grill for casual fare and a Grand Dining room for formal dining. They also have a cocktail lounge. The all you can eat buffet breakfast had all the usual offerings. They also had a breakfast menu if you prefer something specific.The rooms were large and well appointed with comfortable beds, thick warm comforters and flat panel TV with cable. This place has it all.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (489)
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English first
Millsboro, Delaware
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 5, 2012

Stayed here this past weekend. Great Value. Great Location when traveling on I-68. Beautiful views of the lake and state park in the fall. We had breakfast in the Lakeside Restaurant and it was very good!

Biggest Complaint= Paper-thin walls. Our neighbors were extremely loud and had a small child. Needless to say, we didn't need an alarm clock.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank bentleyj111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 4 Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 5, 2012

First, because this is essentially a resort, and there is nothing else nearby, I'll be reviewing everything, not just the hotel room, because it's really all a part of it and can't be separated.

The price was super cheap when we went at least. While the hotel room was nothing amazing, it was definitely clean and passable, although it looked like it had only been lightly updated since it's construction in the mid 90s. The area around the hotel was very nice and if you like hiking and nature, it's very well done. The Aviary in particular was very cool, and there are some great overlooks on the trails. They have a bonfire at night, which was cozy (but very dark!) and while I didn't use the pool, it looked decent as well.

The main downside is the primary restaurant. I had a dinner and a breakfast there, and I must say both times felt very overpriced and the food was underwhelming. The service was also terrible. We went to the bar right next to the restaurant, and the service there was terrible as well. I recommend you go to the Sports bar that is attached to the pro shop. The service was MUCH better there, and the food was more reasonably priced as well. The liquor at this resort is unbelievably cheap though! $2.50 for craft beer? $7 for a Grey Goose cocktail? What decade is this!

All in all this is a decent, reasonably priced getaway (as long as you don't eat in the primary dining hall), seems like a great place for kids or an even better place to get in a weekend of golf and cheap drinks.

  • Stayed November 2012, traveled as a couple
    • Value
    • Cleanliness
Helpful?
3 Thank ry0ohki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Vale, MD
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 28, 2012

To begin, Rocky Gap State Park, with the mountains, the fall colors, the lake, and even the golf course, is beautiful. The lodge/resort, however, is a different story. The service was rude and unresponsive. Our room clearly had not been updated since the hotel's original construction. The carpet was worn and dirty; we chose not to open the blinds because the windows were so filthy; there were bugs all over the room, not to mention trash from the room's previous occupant, the tv was the size of my computer monitor; and I've seen better bathrooms at the Motel 6. We had a billing issue between the spa and the front desk where we were billed twice for the same service. After being sent on a wild goose chase (apparently, the front desk didn't realize that a telephone could be used to contact people in another part of the hotel), they finally told us they'd take care of it and call to let us know that the issue had been resolved. We never received a call, so we checked things out several hours later - "Oh, we didn't take care of that, and the people who can aren't here anymore." We should have known that service was going to be an issue even before arriving, as just booking our 'romantic' package was a hassle: none of the call attendants seemed to know what was even available at the hotel; they told us they could not book a king-sized bedroom even though these rooms are available; the same person was not able to book the spa service and the room even though it was advertised as a package deal; and the attendant transferred our call to several offices in the hotel that they already knew were closed at the time. Maybe my expectations are too high, but this 4-Diamond rated establishment was far below a standard set by other resorts I've been to with the same rating. It did, however, match up nicely with what I've come to expect from 1 to 2-diamond rated hotels.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 25, 2012

We stayed one night and played golf while we were there. The golf course is well maintained and the views are outstanding! Our room was ok but no better than the room we had at the Lavale Comfort Inn. We had a view of the golf course which was not nice but our friends said the view of the lake was beautiful. The service at the front desk was good but I can not say the same for the restaurant. We arrived for dinner 45 minutes before closing but they had already run out of food in the buffet. They told us the kitchen was getting ready to close so we decided to eat in the lounge where they were serving food for another hour or 2 that was coming out of the same kitchen, didn't make sense to us. I had been asking for a month about the special golf membership that is mentioned on their website and was told 3 different times they had not decided if they were going to offer it this year, why have it on their website then? I have seen other promotions on their website that is not available when I have called, how long does it take to update the website? The view of the lake from the dining room dring breakfast was breathtaking!

Room Tip: Ask for a lake view!
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Riding, Virginia, United States
Level 5 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 19, 2012

My husband and I almost didn't go to Rock Gap because of the negative reviews. But we went instead based on one great review, and had an amazing 20th Anniversary there.
Our room was nice and big, the bed was comfy with double sheeted blankets, and it was clean. The pillows were not the best, but that's okay since I always bring my own.
We walked down to the beach and renewed our vows. It was a picturesque and private location for us. The mountain behind us was just bursting with color.
after that we took a segway tour. Scott, our guide, was great. We were scared to get on the segway for the first time, but after a short video and 10 minutes if him getting us acquainted with the segway, we felt like pros. Riding up through the trails was so beautiful and fun. What a great activity to do for our 20th Anniversary. Although we could have rented one of the boats and pushed off into the big lake like some other couples had done.

When I made the reservation online I added 2 things to the package: Breakfast for 2, and 2 massages. When we went to the Spa to reserved time for the massages they only had one opening. So I highly recommend you not book beforehand unless you call them and reserve your spa treatment ahead of time. It didn't cost any less to buy it as a package when I made the reservation, and the breakfast ended up costing us more because we bought it ahead of time.

We decided against eating our anniversary dinner at their restaurant based on reviews that it was overpriced and mediocre. Aren't most hotel restaurants? But our guide, Scott, and the front desk manager, Sara, both recommended Restaurante Ottaviani's in Cumberland. So we made a reservation and went there. Boy were they right! That was an amazing dining experience!

There was a bonfire from 7p-10p that was fabulous. We slept well since it was nice a quiet in the room. The hotel seemed to be full as there was a conference going on. But because the design is a long rectangle, we felt it was quite private and didn't see many people.

The next day we went on a hike around the lake. There are about 6 different trails from beginner to advanced. What a great place to be outside and enjoy the outdoors. People were jogging, and hiking, and riding the rental bikes, fishing, and canoeing. How great!

The unfortunate thing is that they are turning Rock Gap Resort into a casino (where the conference center is now). So renovations will take place a few months from now. So if you like to enjoy a family friendly resort, with lots of outdoor activities, get there asap!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MomofDrama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsport, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 17, 2012

Last weekend we stayed for two nights at this resort. Although the hotel check-in staff were helpful, we when entered our floor all the doors to the rooms had some kind of rough repair work done with hunks of wood sticking out near the door locks. The room was clean but very outdated, heating/air unit did not function properly and it took some work to adjust the temperature to a reasonable level. First morning the maid knocked at 9:00 a.m. to clean the room, we told her that we would be leaving within an hour and she asked if we wanted her to return and clean the room??? Of course we said that we did and asked if there was coffee in the lobby, she replied that she didn't know!
I believe there were two weddings and some outdoor activities booked during the weekend and, although it was only 9:30 a.m. and half the dining room had empty tables there was a line of twenty plus people waiting to be seated. The staff recommended a local restaurant, (the Stone Age Cafe) and we left, eventually after many unsuccessful attempts to get breakfast in the area ending up having a breakfast sandwich at a gas station in the next town. The next morning was even worse with a longer line of people waiting for a table in the only dining room and all of the coffee urns empty. I expressed my disappointment at the desk but the gentleman there was disinterested in my complaint. Weddings are not spur of the moment bookings and I fail to see why there weren't adequate staff and resources on hand to accommodate the number of paying guests. Breakfast was not included in the price of the room and, from a purely commercial standpoint, I would have thought they would make every effort to provide service. This is a very rural area with no real choices nearby. the fact that we could not even get a cup of coffee was unbelievable to me. Even though the area is beautiful we were really unhappy with the level of service in this "resort".

Room Tip: "Find a different hotel altogether" would be my honest recommendation.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JWaldrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocky Gap Casino Resort

Property: Rocky Gap Casino Resort
Address: 16701 Lakeview Rd NE, Flintstone, MD 21530-1059 (Formerly Rocky Gap Lodge and Golf Resort)
Location: United States > Maryland > Flintstone
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Flintstone
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rocky Gap Casino Resort 3*
Number of rooms: 200
Official Description (provided by the hotel):
A popular resort that promises cozy comfort in the woods - it is situated in the heart of Rocky Gap State Park. ... more   less 
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Also Known As:
Rocky Gap Lodge And Golf Hotel Flintstone
Rocky Gap Hotel

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