My girlfriend and I spent June 24-25 here for a Girlfriends Getaway. Check in was terrible. We were quoted one rate on the phone and then the woman at the desk during checkin tried charging us about $27 more per person. Then she said she would upgrade us to a king suite because she ran out of the deluxe room we had made reservations for (over a month in advance). Well, that would have been fine if the king room had more than one bed. She said there was a pull out sofa and one of us could sleep on it. Well, for $350 a night per person we were not sleeping on an uncomfortable sleeper sofa. All of a sudden she "found" a deluxe room. Go figure. After about 20 minutes of arguing and almost leaving we finally got the issues resolved. Though when I requested to speak with a manager I was told that she (the woman I was talking to) was the supervisor and no one else could help me. I found that hard to believe.
There were no movie channels, no pay per view movies, nothing to do other than our spa treatments and sit at the bar in drink (which is fine for a little bit but not for 2 days!). Then on Sunday we ordered room service for breakfast and got pancakes and french toast. They sent up only 1 syrup for both meals. We had to call down to the restaurant and have more sent up to us but by the time they finally got up there my food was cold.
There were black hairs stuck to the shower wall, which grossed us out. And the shower drain didn't drain so we showered ankle deep in water. Yuck.
I was totally disappointed in this "resort". For the price I expected to much more.
The spa, however, was wonderful. The food at Alexandra's restaurant was fabulous. If you do go to the spa ask for Theresa...she's awesome!!!
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- Also Known As:
- Turf Valley Hotel Ellicott City