I booked a couples massage package that included a king jacuzzi suite, even after reading some bad reviews about the suites, because I know you can't please everyone. I walked in to ask to see a executive king jacuzzi suite and the older front desk lady immediately shut me down and said that we are booked and no rooms are available. I asked, can I just make my reservation? See said yes take the elevator downstairs to the spa. She could have suggested a time to come back to view the room since the package is over $500, but she could care less. The pictures of the suites on the website are floor plans. I need to see actual updated pictures. Anyway, 6 days later on a Sunday I called to ask if I can stop by to see the suites and the guy tells me we are booked for today and tomorrow. This is very weird to me, as if they don't want you to see the room before your stay. If you are that busy post better pictures. I will be canceling my reservation, because I feel that my special night will turn into a nightmare!