First impression walking in the door was that the hotel seemed newer and very clean. The check in staff seemed a bit distracted and it took a few minutes to be acknowledged even though there were 2 people at the desk. I soon figured out that one of the people appeared to be going through training so that made more sense. Once we got started, the new person, was attentive and courteous. I asked to verify, before even going up, that our room was feather free because of horrible experiences in the past. I have both asthma and allergies and have gotten ill from hotel pillows and bedding before. The woman called housekeeping to verify that everything was feather free, even indicating that she herself was allergic to a lot of things. Housekeeping told her that none of their pillows are feather. I won't lie. I was skeptical. However, after going to our room, my husband checked, and the pillows were all cotton!!! Hooray! I can't tell you how very happy that made me.
The room was very clean. I have never stayed at a Best Western before and was really pleased with the toiletries. The papaya shampoo and conditioner smelled divine. The beds were comfortable as well and there was a smart tv with direct tv in the room.
I have only one complaint for the room. That was the air conditioning/heater unit. This thing sucked. There is no thermostat. You have to just keep adjusting and guessing. I must've adjusted the temperature a dozen times. And it's loud which might be a plus for people that need that noise to sleep, but for me it was super annoying.
They have an indoor pool that is supposed to be heated, however, my son was shaking when he got into the water, and other kids that were there were complaining of being cold, also. The maintenance man happened to walk in the area right after we got there. I asked him what temperature the water was supposed to be. He said he would look. A couple of minutes later, he came back and said that he turned it up. I'm not sure what level it was at to begin with. I asked him if it takes a while to heat up, and he said yes. The kids weren't willing to give up the pool, even when cold. I couldn't take it so I got into the sauna. Soon after, the grandma of the other children, asked if the kids could come in there with me to warm up, which was fine with me. The pool didn't get warmer while we were there, however, I do appreciate the man adjusting the temperature without complaining.
I was very pleased with breakfast in the morning as the staff was very attentive and super nice. They had a small sign up saying that gluten free and dairy free options were available upon request. I asked if they had almond milk, and a nice woman said she thought so but upon looking said they were apparently out. She did apologize though and seemed upset that no one had informed her that they'd used the last so she could replace it. She offered me soy milk instead. I've never been to any hotel that offered me soy much less almond milk before so that is a huge plus plus for me.
Overall, I would say this is a good choice to stay at.
