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“Make Sure Your Shuttle Reservation Gets Written Down!” 3 of 5 stars
Review of BEST WESTERN PLUS Airport Hotel / Arundel Mills

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BEST WESTERN PLUS Airport Hotel / Arundel Mills
Ranked #1 of 5 Hotels in Elkridge
Certificate of Excellence
1 review
“Make Sure Your Shuttle Reservation Gets Written Down!”
3 of 5 stars Reviewed November 27, 2012

Stay would have been excellent, but on check out, were told there was no reservation/room on the airport shuttle. Had to pay to take a taxi instead. Defeats the purpose of staying at an airport hotel!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank BENJAMIN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, December 21, 2012
Sorry about the taxi. I assume at least this was because of lack of availability or schedule. Please contact me so we can be sure this is addrssed on your next visit.

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

Traveler rating
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    45
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Manheim, PA
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 22, 2012

Everything was very good; friendly staff, clean & nice room, good selection of breakfast items, very large pool area, friendly shuttle driver. Just one thing that could be improved~fix the jets on the hot tub.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank bgeagleway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, December 14, 2012
Thanks. Sorry for the delayed response. I am going to check on the hot tub jets immediately.
Please let me know if you plan to return and I will be sure they are working or what the problem may be.

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 16, 2012

My team and I stayed here for a few days while we were in Baltimore for our conference playoffs. The staff was great, allowing us to use a conference room one evening for our game talk. Breakfast was nice with a wide variety of hot and cold items. Rooms were comfortable. Pool, hot tub and sauna were nice extras. Overall a great place to stay for the price.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Yellowman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, November 19, 2012
Thanks so much for your feedback. Please let us know if you do come back to stay with us for pleasure, sports, or business. We want to continue to try to meet each and every need you have!!

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 21, 2012 via mobile

We stayed here and travelled into DC each day on the local commuter train, $6 each way Monday to Friday (MARC).Weekend travel you needed Amtrak, much more expensive. There was a shuttle from the hotel to the station and or airport.Longest wait was 20mins.
The front desk staff were really helpful and gave lots of information about transport etc.
Would recommend to travelers wanting to go to DC.

Stayed October 2012, traveled as a couple
Helpful?
Thank Valerie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, October 24, 2012
Thank you so much for you comments about your stay, our helpful service and the convenience to Washington D.C. And please let me know if you plan to come back for business or pleasure so we can customize your needs even more..

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
76 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed September 26, 2012

Stayed one quick night here on business. Had king room, which had the usual amenities, including flat screen tv, microwave and small refrigerator. One piece shower was a little crowded for my height but worked fine. The breakfast looked decent from a glance, but I did not partake. Hotel is located about 12 minutes drive from the airport. Within the immediate location is one restaurant sharing the parking lot. Other restaurants and retail will require a short drive as the property is located by itself. Seems well run.

Stayed September 2012, traveled on business
Helpful?
Thank Fusebuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, September 28, 2012
Hello and Thank You for your comments.

We would love you to return on business or leisure in which case I will be sure to personally accomodate your specific room, restaurant and local shuttle needs to the mall.

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southington, Connecticut
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 21, 2012

We stayed here in a King room on Monday night. The hotel was extremely clean and maintained. The room was fantastic and large. Double sinks in the bathroom. Coffee maker, fridge and microwave. It was the start of our vacation. Would have enjoyed more nights but had to cancel for an emergency. Would recommend hotel and will probably book again on a future trip. Occasional plane noise but not disruptive. Restaurant next door had the coldest beer I've had in a while. Excellent crab cakes.

Room Tip: did not use room service or spa, have no opinion
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rhonda7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, August 22, 2012
Thanks You so much. Please let us know if you are coming back again so we can make your stay even better.....

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 13, 2012

Ryan was manning the front desk for our visit to a tiny amusement park about 20 minutes away from the hotel. We had gotten in late the night before, myself and my two teenaged boys. Iris, Breakfast Bar Manager, was quick to respond to the mammoth appetite needs of said 2 children... itself in it's own is an amazing feat! She kept the entire bar so CLEAN and full and FRESH!!!! (It's always makes me, a germaphobe, feel sooooo good to see gloves being worn!) Iris was wonderfully personable to all guests, even the super cranky lady who complained about toddlers eating and being too loud at the tables... She just may have needed a kick in the rear! Instead, Iris was pleasant, genuine and comforting to this woman as she engaged her in conversation. Vanessa, in housekeeping... Wow! all I can say is thank you so much for such obvious attention to detail. My room smelled fresh, looked well maintained and clean and the bathroom was immaculate! I slept well, thanks to you! The pool staff and laundry staff were sooooo awesome for giving two shivering boys toasty towels after their swim!!! Now, Ryan.... the icing on the cake! Talk about being to anticipate needs! Whatever I needed... directions to a pharmacy, a late check out, more shampoo... Very, very attentive, thorough and kind to all of us.... We tend to travel a bit, and it's often that my children are ignored and often go unacknowledged... However, Ryan knew just how to talk to them... and I got plenty of whining on the way home about when we will return... :) That's a good sign in my book, especially with teens!!!
Excellent pricing for the phenomenal service, attention and cleanliness! I will be back many, many times, and will recommend this to all!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JRoseMahoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Director of Sales at BEST WESTERN PLUS Airport Hotel / Arundel Mills, responded to this review, August 16, 2012
Wonderful. We are so pleased you found our folks, service, hotel and amenities so excellent in all areas. Ryan and everyone say hello. And if you do come back on pleaseure or business, please let us know!!!

John Mayotte
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Airport Hotel / Arundel Mills

Property: BEST WESTERN PLUS Airport Hotel / Arundel Mills
Address: 6755 Dorsey Rd, Elkridge, MD 21075-6206 (Formerly BEST WESTERN PLUS Bwi Airport Hotel / Arundel Mills)
Phone Number:
Location: United States > Maryland > Elkridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Elkridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Hotel / Arundel Mills 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
Free High-Speed Wireless Internet AccessCoffee Maker Ironing Board with IronBuilt-in Hairdryer & Make-up MirrorWork Area2- Two Line Phones with VoicemailComplimentary Hot Breakfast Each MorningFree 24-hour Shuttle ServiceIndoor Heated PoolJacuzzi & Sauna24-hour Fitness CenterBusiness Center2000 sq. ft. of Banquet, Meeting & Conference FacilitiesFeatures Stain Glass PubFull Service Dining w/ Sports Bar Caters all banquet F&BOpen 11am-2am, daily w/ full extended bar hoursFree Wi-FiHappy Hour 3pm-7pm2 Miles MD Live! Casino5 Miles Southwest of BWI Airport10 Miles South of Baltimore’s Inner Harbor20 Miles West of Annapolis, MD25 Miles North of Washington D.C. ... more   less 
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Also Known As:
Best Western Plus - Baltimore Washington Airport Hotel Elkridge
Best Western Elkridge
Elkridge Best Western

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