I reserved rooms this weekend for my sister, her children and my mother. My extended family has stayed here many times in the last few years and its an easy choice in a town with few options. The facilities are great and the rooms are typical of Hampton's, clean and comfortable. This time was no different and everyone was very happy with the breakfast, the rooms and the facilities. However, the reason Im writing is that as a business owner I would want someone to tell me if there was any aspect of their experience that was less than perfect. The staff at this hotel is apathetic at best and utterly indifferent. From the check in experience where they don't make eye contact with you and treat you as if you're an inconvenience to the experience each time you come and go where the staff is reading the paper or playing with their phones and doesn't acknowledge you. Again, this is the Fairmont so five star service is not expected, but common courtesy and an interest should be a given. Everyone we experienced during this past weekend, EVERYONE looked as if there were operating an empty restaurant and the boss was out of town. Really too bad.
- Official Description (provided by the hotel):
- Experience Eastern Shore Hospitality at its finest at the new Hampton Inn in Easton, MD. This pristine property offers the highest of standards in quality and services and features contemporary amenities designed for both business and leisure travelers. ... more less
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- Also Known As:
- Hampton Inn Easton Hotel Easton
- Easton Hampton Inn