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“Bike friendly, right off the trail, friendly staff”

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Fairfield Inn & Suites Cumberland
Ranked #1 of 4 Hotels in Cumberland
Certificate of Excellence
Reviewed October 15, 2013 via mobile

Stayed for three nights while exploring the Great Allegheny passage and the C and O trail. Despite the rainy weather we enjoyed our stay and made use of the bike hose down area and the on site laundry. My only suggestion is to prove the breakfast by offering some whole grain bread and yogurt without aspartame

  • Stayed: October 2013
    • Value
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Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 23, 2013

Trish M,
Thank you for writing a review and for choosing Fairfield Inn & Suites Cumberland while exploring the Great Allegheny passage and C&O trail. We're sorry to hear the weather didn't cooperate, but we're glad you enjoyed your stay otherwise. We appreciate your feedback on areas of improvement as guest satisfaction is our number one priority. We hope you'll have an opportunity to visit us again soon and experience Cumberland in the sunshine. Thank you again.

Sincerely,
Janine Pitner, General Manager

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309 - 315 of 498 reviews

Reviewed October 15, 2013

Th Fairfield Inn is a newer property, therefore is very clean. It has a typical layout and better-than usual continental breakfast. It is a bit difficult to approach from the street. It is within walking distance of a new outlet mall and the remodeled train station. Many bicyclists using nearby trails seem to frequent this Inn.

Stayed: September 2013, traveled with family
Thank Lizingrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 23, 2013

Lizingrid,
We're happy to hear from you, and we appreciate you writing a review. We're glad your found Fairfield Inn & Suites to be the best hotel in Cumberland with our great location, clean accommodations, and wonderful amenities. Please continue to make our hotel your number one choice when visiting Cumberland. We hope to see you again soon. Thanks again.

Sincerely,
Janine Pitner, General Manager

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Reviewed October 15, 2013

Loved the Fairfield. Much nicer than the Holiday Inn across the way. Breakfast was good, internet was fast, parking was convenient, and the staff was incredibly helpful. Not many ways to make the stay much better, imho.

Stayed: July 2013, traveled on business
Thank X9555EDmarkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 23, 2013

Mark H,
Thank you for your review and kind comments about our great hotel and helpful staff at Fairfield Inn & Suites Cumberland. I'm pleased to hear you enjoyed your stay and all the amenities that we're proud to offer our guests. We hope to extend our hospitality to you again in the near future. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager

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Reviewed October 8, 2013

We had a group stay, or I should say, THREE group stays this month, and each was perfect. Easy check-in (we ask for the keys for all rooms and place luggage in the rooms before the rest of the guests arrive from biking on the GAP trail); great service to our staff (we ask for a first floor room to refresh coolers with ice and water); and Angel was amazingly helpful at breakfast time, to fill our caraffe with coffee for cyclists, allow us to get water from the "kitchen" sink, and to make sure that breakfast was plentiful during our group surge at 0700.

Groups can be hard on hotels, and we are no exception, but the Fairfield Inn is use to cycling groups, and they enjoy having them. We still love the hotel, and find it to be clean and "new" looking five full years after opening. The jacuzzi was working, giving us a relaxing option for refreshing tired legs. Check-out was fast and simple.

This stay, with the staff getting to know us very well, included a special treat. The hotel ordered a coffee caraffe for us (at our expense), and had it at check-in. We love the new caraffe, which keeps coffee hot a full 24 hours, and the thoughtfulness of the staff to help us improve our coffee breaks.

We threw the hotel a curve, when one of our paired rooms became two single rooms, due to a guest special request. Almost sold out, the hotel staff worked it out for us to add a room to our block at the last second. As a tour coordinator, this could have been a huge issue, but was smoothly tackled, one of the reasons we select Fairfield Inn for our stays in Cumberland.

Right on the C&O Canal trail, at its junction with the Great Allegheny Passage, you can't go wrong with the hotel, its pool amenities, and the quick, variety-filled breakfast. The bike wash outside is a bonus.

My one continuing area of challenge is parking in the lot with a trailer. We wish there was a circular route through the lot that exited at a different location, and/or some parking that included trailer options with a straight pull-out, as parking around the tight lot is tough. There is a gravel parking lot near the hotel that one can reportedly park in, but we simply disconnect the trailer(s) and park next to them.

Room Tip: Odd numbers face the scenic courtyard and C&O Canal. There is a replica canal boat in front of...
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank GetOutAndGoTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 12, 2013

GetOutAndGoTours,
It's great to hear from you! Thank you for taking a moment to share your experience with us at Fairfield Inn & Suites Cumberland. I'm delighted to hear that our excellent service, great location, and value added amenities made for a perfect stay on each visit. Your feedback is important to us, and we apologize for any inconveniences you experienced with parking your trailer. We appreciate you choosing our hotel for your group travels, and we hope to extend our hospitality to everyone again in the near future. Thank you once again for sharing your great review.

Kind regards,
Janine Pitner, General Manager

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Reviewed October 3, 2013

First impression was good and it only got better. Our king bedroom was not huge but very adequate for my husband and me. Clean and inviting. Breakfast was above average with lots of items - all that I'd found in similar situations but not all in the same place. Staff was friendly and helpful. Because I had read the hotel was near the C & O Bike Trail we took along our bikes. So glad we did. We rode 10 miles in the morning before having to check out at noon. Hotel is situated in an area still being developed but we were very pleased with the close proximity of various attractions. It evidently is a familiar stop over for long distance bikers as there were a lot of them at breakfast.
Only 2 negatives: my husband wasn't happy with the mattress, felt like he was "sleeping in a hole", and the TV controller didn't control the TV properly.
We used Marriott points for this night so it was 'free' so I can't address the value for the price but if I recall it was in the ballpark for other similiar hotels. Would definitely stay here again.

  • Stayed: October 2013, traveled as a couple
    • Location
    • Sleep Quality
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Thank Janel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 12, 2013

Janel D,
We're happy to receive reflections from your pleasant experience with us at Fairfield Inn & Suites Cumberland. Your praise regarding our clean accommodations and friendly staff highlights our core objective in providing an exceptional stay for each guest. We appreciate your feedback and sincerely apologize for the areas we fell short of meeting your satisfaction. I have addressed the issue remote control issue with our maintenance staff in order to make the necessary repairs and heighten our awareness of such issues. We're glad you enjoyed your stay otherwise, and we hope to welcome you back again in the near future. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager

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Reviewed October 2, 2013

Immediately upon entering the lobby you know you are in a special place. A genuinely warm welcome from the desk person. Although we arrived shortly after noon, we took a chance that maybe our room would be ready. The desk person cheerfully checked, and although it wasn't ready, she suggested we simply walk over to a neighboring restaurant, have lunch, and that she was sure our room would be ready upon return. It was, well in advance of the listed 3pm check in time.

The room itself was of a typical layout, however it was meticulously maintained. Very comfortable. The morning breakfast offered choice, and was freshly prepared. The coffee was among the best anywhere.

But despite the superiority of the physical plant, it's the staff that is most memorable, their sincerity, and their smiles.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank kjosker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 12, 2013

kjosker,
Thank you for writing a review about your visit to Fairfield Inn & Suites Cumberland. It's wonderful to receive your kind comments about our staff's warm hospitality and excellence in service. We work hard at offering exceptional customer service by having a team of genuine associates that are dedicated to engaging with our guests and providing a memorable stay. I look forward to sharing your complimentary feedback with our team, and appreciate you sharing your experience. Please plan to visit us again the next time you travel to the area. Thank you again.

Best regards,
Janine Pitner, General Manager

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Reviewed September 28, 2013

I spent one night. Very clean crisp linens as described on their website. Spacious room. Within walking distance to several restaurants. Not far from the Rocky gap casino. Friendly staff members, very helpful. Will definitely stay again

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank meanita55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this reviewResponded October 5, 2013

meanita55,
It’s great to hear from you. We appreciate your review and kind comments about our clean accommodations, friendly service, and central location. We’re glad you enjoyed your stay, and we look forward to welcoming you back as our guest in the future. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cumberland

Address: 21 N Wineow St, Cumberland, MD 21502-3547
Phone Number:
Location: United States > Maryland > Cumberland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cumberland
Price Range: $139 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Cumberland
Fairfield Inn & Suites Cumberland Hotel Cumberland

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