We had a group stay, or I should say, THREE group stays this month, and each was perfect. Easy check-in (we ask for the keys for all rooms and place luggage in the rooms before the rest of the guests arrive from biking on the GAP trail); great service to our staff (we ask for a first floor room to refresh coolers with ice and water); and Angel was amazingly helpful at breakfast time, to fill our caraffe with coffee for cyclists, allow us to get water from the "kitchen" sink, and to make sure that breakfast was plentiful during our group surge at 0700.
Groups can be hard on hotels, and we are no exception, but the Fairfield Inn is use to cycling groups, and they enjoy having them. We still love the hotel, and find it to be clean and "new" looking five full years after opening. The jacuzzi was working, giving us a relaxing option for refreshing tired legs. Check-out was fast and simple.
This stay, with the staff getting to know us very well, included a special treat. The hotel ordered a coffee caraffe for us (at our expense), and had it at check-in. We love the new caraffe, which keeps coffee hot a full 24 hours, and the thoughtfulness of the staff to help us improve our coffee breaks.
We threw the hotel a curve, when one of our paired rooms became two single rooms, due to a guest special request. Almost sold out, the hotel staff worked it out for us to add a room to our block at the last second. As a tour coordinator, this could have been a huge issue, but was smoothly tackled, one of the reasons we select Fairfield Inn for our stays in Cumberland.
Right on the C&O Canal trail, at its junction with the Great Allegheny Passage, you can't go wrong with the hotel, its pool amenities, and the quick, variety-filled breakfast. The bike wash outside is a bonus.
My one continuing area of challenge is parking in the lot with a trailer. We wish there was a circular route through the lot that exited at a different location, and/or some parking that included trailer options with a straight pull-out, as parking around the tight lot is tough. There is a gravel parking lot near the hotel that one can reportedly park in, but we simply disconnect the trailer(s) and park next to them.
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- Also Known As:
- Fairfield Inn & Suites Cumberland Hotel Cumberland
- Fairfield Inn And Suites Cumberland