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“Friendly Staff Helpful with Groups”

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Fairfield Inn & Suites Cumberland
Ranked #1 of 4 Hotels in Cumberland
Certificate of Excellence
Ashburn, Va
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Friendly Staff Helpful with Groups”
Reviewed October 8, 2013

We had a group stay, or I should say, THREE group stays this month, and each was perfect. Easy check-in (we ask for the keys for all rooms and place luggage in the rooms before the rest of the guests arrive from biking on the GAP trail); great service to our staff (we ask for a first floor room to refresh coolers with ice and water); and Angel was amazingly helpful at breakfast time, to fill our caraffe with coffee for cyclists, allow us to get water from the "kitchen" sink, and to make sure that breakfast was plentiful during our group surge at 0700.

Groups can be hard on hotels, and we are no exception, but the Fairfield Inn is use to cycling groups, and they enjoy having them. We still love the hotel, and find it to be clean and "new" looking five full years after opening. The jacuzzi was working, giving us a relaxing option for refreshing tired legs. Check-out was fast and simple.

This stay, with the staff getting to know us very well, included a special treat. The hotel ordered a coffee caraffe for us (at our expense), and had it at check-in. We love the new caraffe, which keeps coffee hot a full 24 hours, and the thoughtfulness of the staff to help us improve our coffee breaks.

We threw the hotel a curve, when one of our paired rooms became two single rooms, due to a guest special request. Almost sold out, the hotel staff worked it out for us to add a room to our block at the last second. As a tour coordinator, this could have been a huge issue, but was smoothly tackled, one of the reasons we select Fairfield Inn for our stays in Cumberland.

Right on the C&O Canal trail, at its junction with the Great Allegheny Passage, you can't go wrong with the hotel, its pool amenities, and the quick, variety-filled breakfast. The bike wash outside is a bonus.

My one continuing area of challenge is parking in the lot with a trailer. We wish there was a circular route through the lot that exited at a different location, and/or some parking that included trailer options with a straight pull-out, as parking around the tight lot is tough. There is a gravel parking lot near the hotel that one can reportedly park in, but we simply disconnect the trailer(s) and park next to them.

Room Tip: Odd numbers face the scenic courtyard and C&O Canal. There is a replica canal boat in front of...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GetOutAndGoTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, October 12, 2013
GetOutAndGoTours,
It's great to hear from you! Thank you for taking a moment to share your experience with us at Fairfield Inn & Suites Cumberland. I'm delighted to hear that our excellent service, great location, and value added amenities made for a perfect stay on each visit. Your feedback is important to us, and we apologize for any inconveniences you experienced with parking your trailer. We appreciate you choosing our hotel for your group travels, and we hope to extend our hospitality to everyone again in the near future. Thank you once again for sharing your great review.

Kind regards,
Janine Pitner, General Manager
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • German first
  • Italian first
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  • Any
English first
Ephrata, Pennsylvania
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 3, 2013

First impression was good and it only got better. Our king bedroom was not huge but very adequate for my husband and me. Clean and inviting. Breakfast was above average with lots of items - all that I'd found in similar situations but not all in the same place. Staff was friendly and helpful. Because I had read the hotel was near the C & O Bike Trail we took along our bikes. So glad we did. We rode 10 miles in the morning before having to check out at noon. Hotel is situated in an area still being developed but we were very pleased with the close proximity of various attractions. It evidently is a familiar stop over for long distance bikers as there were a lot of them at breakfast.
Only 2 negatives: my husband wasn't happy with the mattress, felt like he was "sleeping in a hole", and the TV controller didn't control the TV properly.
We used Marriott points for this night so it was 'free' so I can't address the value for the price but if I recall it was in the ballpark for other similiar hotels. Would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, October 12, 2013
Janel D,
We're happy to receive reflections from your pleasant experience with us at Fairfield Inn & Suites Cumberland. Your praise regarding our clean accommodations and friendly staff highlights our core objective in providing an exceptional stay for each guest. We appreciate your feedback and sincerely apologize for the areas we fell short of meeting your satisfaction. I have addressed the issue remote control issue with our maintenance staff in order to make the necessary repairs and heighten our awareness of such issues. We're glad you enjoyed your stay otherwise, and we hope to welcome you back again in the near future. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, Delaware
Level Contributor
233 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed October 2, 2013

Immediately upon entering the lobby you know you are in a special place. A genuinely warm welcome from the desk person. Although we arrived shortly after noon, we took a chance that maybe our room would be ready. The desk person cheerfully checked, and although it wasn't ready, she suggested we simply walk over to a neighboring restaurant, have lunch, and that she was sure our room would be ready upon return. It was, well in advance of the listed 3pm check in time.

The room itself was of a typical layout, however it was meticulously maintained. Very comfortable. The morning breakfast offered choice, and was freshly prepared. The coffee was among the best anywhere.

But despite the superiority of the physical plant, it's the staff that is most memorable, their sincerity, and their smiles.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjosker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, October 12, 2013
kjosker,
Thank you for writing a review about your visit to Fairfield Inn & Suites Cumberland. It's wonderful to receive your kind comments about our staff's warm hospitality and excellence in service. We work hard at offering exceptional customer service by having a team of genuine associates that are dedicated to engaging with our guests and providing a memorable stay. I look forward to sharing your complimentary feedback with our team, and appreciate you sharing your experience. Please plan to visit us again the next time you travel to the area. Thank you again.

Best regards,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Front Royal, Virginia
Level Contributor
78 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 28, 2013

I spent one night. Very clean crisp linens as described on their website. Spacious room. Within walking distance to several restaurants. Not far from the Rocky gap casino. Friendly staff members, very helpful. Will definitely stay again

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meanita55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, October 5, 2013
meanita55,
It’s great to hear from you. We appreciate your review and kind comments about our clean accommodations, friendly service, and central location. We’re glad you enjoyed your stay, and we look forward to welcoming you back as our guest in the future. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 7, 2013

right on the trail at mile 0.Clean rooms,Good breakfast,good location.It was a little pricey but it served our purpose for a rest day while riding the gap.While there eat a uncle jacks that is were the locals eat.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank windowrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, September 30, 2013
windowrun,
Thank you for your review. We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Yours truly,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 6, 2013

We travel a lot , domestic and internationally. What we hate most is a hotel room declared "non-smoking" and stinking of old cigarette butts. It is a relief that Fairfield Inn & Suites is a non-smoking hotel and they stay true to this. At a reasonable price - Senior rate - we had a splendid room: large (2 queen beds),clean, great bedding, excellent decorum, refrigerator, microwave, well working A/C. The location of the hotel was great too. We walked in the city of Cumberalnd, which by itself is a treasure to explore. The bonus for me were also the pool and the jacuzzi. Rather small, but well taken care of, clean, in a nice setting, good place to be after walking around all day long. Ample free breakfast.
Free parking on premises. Due to this hotel, which we picked-up based on Trip Advisor reviews, when planning a travel, we look first what Fairfield Inn and Suites by Marriott are around and most of the time we choose them.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, September 30, 2013
Maria N,
Thank you so much for your review – we couldn’t be more thrilled to have such a nice recommendation. I am glad that you had an enjoyable experience. I will be sure to pass along all of your comments to our staff.

Thanks again,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2013

The hotel is right on the C&O towpath trail as well as the Great Allegheny Passage so it is ideal for cyclists, walkers, and anyone planning to take the Western Maryland Scenic Railroad to Frostburg. You can easily walk to downtown Cumberland and several restaurants - we parked our car at the hotel on our first day and didn't get back in again until it was time to head home. They are very friendly to cyclists and let you keep your bikes in your room. The elevators were large enough to accommodate our bikes.

The room was clean and pleasant. Our room was a bit noisy because we faced the front of the hotel, but it wasn't too bothersome, especially with the air conditioning on. We did have a room by the elevator but we didn't notice any noise from it.

The breakfast was very good, one of the better breakfasts we've had at a chain hotel. The staff did a great job of keeping everything stocked, especially the hot breakfast items. This was contrary to what we read in some earlier reviews so perhaps they have made some adjustments so they don't run out of food. The scrambled eggs were surprisingly fluffy and flavorful. The oatmeal was good, too, and it was nice to have a healthy option.

The staff was excellent: very welcoming and helpful. We accidentally left a few things behind in our room and when we called about them, the staff not only had them but they said they would send them to us at home. We are grateful that they were so helpful!

Room Tip: Ask for a room facing the canal if you are sensitive to noise since the front of the hotel faces bus...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teamhdisgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, September 30, 2013
teamhdisgo,
Thanks so much for your review and recommendation! We appreciate hearing from you and taking the time to share your comments. All feedback is valuable to us so that we can perfect our guests’ experiences. Your business is important to us and we look forward to seeing you again!

Best regards,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cumberland

Property: Fairfield Inn & Suites Cumberland
Address: 21 N Wineow St, Cumberland, MD 21502-3547
Phone Number:
Location: United States > Maryland > Cumberland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cumberland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Cumberland Hotel Cumberland
Fairfield Inn And Suites Cumberland

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