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“Perfect for bikers”

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Fairfield Inn & Suites Cumberland
Ranked #1 of 4 Hotels in Cumberland
Certificate of Excellence
Pandora, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect for bikers”
Reviewed June 11, 2013

Not only is this hotel a fantastic location being right along the river and the bike trail, it is also
right next to a bike shop, restaurants, farmer's market, live concerts- and the train station for a ride up to Frostburg(you can board your bike). The staff is professional and the rooms are clean and comfortable. Love visiting Cumberland and this place makes it a favorite.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BerrylaneonQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, June 18, 2013
BerrylaneonQ,
We’re happy to hear from you, and we’re glad you enjoyed your stay with us at Fairfield Inn & Suites Cumberland. It’s great to receive your kind comments about our great location, professional staff, as well as our clean and comfortable accommodations. We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
McKinney, Texas
Level 1 Contributor
3 reviews
Reviewed June 10, 2013

When I travel, I always seek a 'perfect' stay. But, to me, the true test of a hotel is when things don't go perfectly and the staff has to respond. As a realist, I can't expect that everything will be perfect and so I always appreciate when the staff steps up.

My room at this property was impeccable. The bed was extremely comfortable, the room was spotless and the High Speed Internet was easy to access and definitely 'high speed'.

The staff really shone when there was an issue with the breakfast. On a Friday, because they ran out of eggs due to a problem with their supplier, the staff went out of their way to purchase egg products at a local store and served them instead. They might have gotten away with profuse apologies but instead, they went ahead and made sure that the guests had what they were expecting.

Janine, the GM, and Jennifer at the front desk were full of suggestions for local things to do as well as restaurant suggestions. I definitely recommend Oscar's (recommended by Jennifer).

Every interaction that I had with the staff was outstanding. Couple that with the condition of my room and the great location (walking distance from everything in Cumberland), I know that if I'm ever in Cumberland again, the Fairfield Inn will be my FIRST CHOICE.

Room Tip: Really nice view of the city and mountains on the Canal Side of the hotel.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Al V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, June 18, 2013
Al V,
It’s great to hear from you! Thank you for taking a moment to write a review about your stay with us at Fairfield Inn & Suites Cumberland. We appreciate your kind comments about our clean and comfortable accommodations, as well as our staff’s excellence in service. Please continue to make us your number one choice hotel in Cumberland. We hope to see you again soon. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nj
Level 6 Contributor
305 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed June 8, 2013

quiet, safe, clean, comfortable hotel with top-notch cheery service -- bright and cheerful decor - to top it off it is right on the bike trails (GAP & C&O) -- couldn't ask for anything more --- will be back - no hesitations

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joisey-joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, June 20, 2013
joisey-joe,
Thank you for your review and complimentary feedback on our great hotel and friendly staff. I’m pleased to hear you enjoyed your stay and found our accommodations clean and comfortable, as well as our location ideal for your travel needs. We look forward to your next stay with us at Fairfield Inn & Suites Cumberland. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colliers, West Virginia
Level 6 Contributor
93 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 3, 2013

We had a total of 4 rooms booked for this hotel. They were very busy! We had a group that planned our trip around a bike ride from Frostburg to Cumberland. My mom wrecked her bike 5 times, the last time was pretty bad and we had to have someone from Cumberland Trail Connection Bike Shop go get her. I had no wallet because I was not planning on checking in at that point, but with my mom's wreck we had to check in early. Everyone was extremely accommodating and very concerned about my mom's condition. I can't say enough about the help of Shaleem!

The rooms were super clean and very quiet. We had a room facing the highway, but we didn't hear the cars at all. The beds are comfortable. The shower is strong and plenty of hot water. The hot tub is really nice and the breakfast covers quite a variety of taste choices. We love that the hotel is on the bike path and it's easy to ride in and out. We plan on making this hotel our stop for this annual trip. Really fantastic hotel with a great staff!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whisperingnook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, June 14, 2013
whisperingnook,
Thank you for taking a moment to share your review. It’s wonderful to receive your kind comments about our friendly staff, comfortable beds, and clean accommodations. We appreciate you and your group choosing to stay with us while on your bike trip and we hope your Mom is feeling better. Thank you again for writing. We look forward to seeing you again next year for your annual bike trip, if not sooner. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Maryland, United States
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 2, 2013

This was our second stay at this hotel and it never disappoints. It's sparkling clean from top to bottom. The staff are friendly and helpful. The breakfast is great. The beds are SO comfortable.
We come to stay here when we visit my husband's family in Cumberland and travel with our three children ages 9, 6, and 2. We REALLY needed adjoining rooms to manage the kids' sleeping arrangements and, although it was not guaranteed when we booked the rooms, we stopped in early in the day before heading off to our family event and they made sure the adjoining rooms were blocked off for us. I can't even begin to tell you how much EASIER and less stressful it made our stay to have that. Thank you, thank you, thank you!

The kids had a blast at the pool in the evening and we all enjoyed a comfortable and restful night of sleep in our clean and cozy rooms. Would highly recommend and will absolutely stay here again!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, June 14, 2013
Erin G,
It’s great to hear from you! We’re happy to have had you as our guest again, and we appreciate you choosing to stay with us at Fairfield Inn & Suites Cumberland. I’m pleased to hear we have consistently provided you with friendly service, comfortable accommodations and a great breakfast. We look forward to seeing you the next time you come in town to visit your husband’s family. Thank you again for your review and high recommendations of our great hotel.

Sincerely,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watchung, New Jersey
Level 6 Contributor
146 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 24, 2013

We stayed for a long weekend motorcycle rally at the fairgrounds. If the hotel is not new, it has been newly renovated because it looks new. The lobby and the rooms are very nicely appointed and very clean. The staff was very friendly. The beds are comfortable. They serve a free hot breakfast, which is average. The hotel is within walking distance to a few shops and restaurants. We would stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jwolinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, June 5, 2013
jwolinsky,
Thank you for taking a moment to share your experience with us at Fairfield Inn & Suites Cumberland. We’re happy to have had you as our guest while in town for the motorcycle rally at the fairgrounds, and we’re glad you enjoyed your stay. It’s wonderful to receive your kind comments about our clean hotel, friendly staff and comfortable accommodations. We hope you have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 6 Contributor
410 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed May 10, 2013

I was in town recently and stayed here with a friend. The room was great. It was a good size, nicely maintained with a large bathroom and a comfortable bed. The breakfast in the morning was fresh with a nice selection. The desk staff was very helpful and even gave us a coupon to the seafood restaurant nearby (about a 5 minute walk). We arrived late on a Saturday night and it was about the only thing open.

My only complaint was a housekeeping issue. When I first arrived the bathroom had a lot of hair from the previous occupant. I can understand when a minor issue gets missed but this was pretty prevalent and looked like the housekeeper had just moved it around instead of picking it up. Hair is hard to remove from tile which is why some hotels use a sticky lint brush on a pole. I cleaned it up before my friend arrived but they really shouldn't let it happen.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NCtravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, May 25, 2013
NCtravelz,
Thank you for writing a review about your stay with us at Fairfield Inn & Suites Cumberland. It’s great to know you enjoyed our spacious rooms, comfortable beds and helpful front desk staff. I appreciate your feedback and apologize that the cleanliness of your bathroom was not met with our excellence in service. I will be sure to discuss this review with our housekeeping staff and heighten our awareness of such issues. We value you as our guest, and hope to have you stay with us again. Thanks again for writing a review.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cumberland

Property: Fairfield Inn & Suites Cumberland
Address: 21 N Wineow St, Cumberland, MD 21502-3547
Phone Number:
Location: United States > Maryland > Cumberland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cumberland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Cumberland Hotel Cumberland
Fairfield Inn And Suites Cumberland

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