Short version: the hotel, lobby and rooms look nice and clean / location is convenient / front desk staff friendly / horrible beds / hot water issues / bad breakfast.
We stay in this area when we visit family. We have tried almost all hotels, this one we had not stayed at before.
The matress is horrible! We had a room with 2 queen beds for the 4 of us. My husband and I woke up with a sore back each morning. Matress offers very little support and we kept rolling towards the middle. Very cozy but not beneficial for a good night sleep!
One morning, we stayed 4 nights, we had no hot water to shower. We stayed on the 3rd floor and there were other guests who experienced the same problems. Even when I waited till after breakfast, the water was still cold. Maintenance would show up at 8 AM. He looked, confirmed the problem but could not figure out the cause. Later that day temperatures turned back to normal.
Trina, at the front desk, was very appologetic and friendly (as was everybody at the front desk). She said she would make sure we would receive extra Reward points for our issues with the water and mattress.
Breakfast was very poor and the girl working there not the friendliest. Seemd rushed and overworked. Breakfast similar to the Hampton Inn but much lesser quality. French Toast strips were precooked and kept in the small fridge, to be heated up by the guest. Every morning the same scrambled eggs and sausages, no variety. Oatmeal: like wallpaperglue. Couldn't tell how many days old it was. It was kept in a heated pot and pretty much uneatable. We found 2 Activia yoghurt in the fridge the first day but it was not refilled the following days. We knew it was part of the selection but we had to ask for it each.Too expensive to have available for the guest?
The also offer hardboiled eggs. Pre-peeled and kept in a plastic dish with a bit of water in the fridge. Could tell how long they had been there, they didn't look very good and the same 2 eggs stayed there during our stay (I recognized the markings).
The freshly baked chocolate chip cookies: only Mo-Th ??!?!
We would not stay here again.
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- Also Known As:
- Fairfield Inn & Suites Cumberland Hotel Cumberland
- Fairfield Inn And Suites Cumberland