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“Great Service” 5 of 5 stars
Review of Extended Stay America - Columbia - Gateway Drive

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Extended Stay America - Columbia - Gateway Drive
Ranked #10 of 12 Hotels in Columbia
Certificate of Excellence
Orlando, Florida
1 review
“Great Service”
5 of 5 stars Reviewed December 18, 2012

I stayed at Extended Stay America with a group I was travelling with on business from Orlando. The staff was very welcoming and helpful. I especially appreciated the help Aletha gave us in helping us find local place to eat and drink. We had a great time and really enjoyed our stay there.

Room Tip: Had a room on the second floor and it was still very quiet.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Darnell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, December 19, 2012
Thank you for taking the time to complete such a wonderful review on our property. I was especially happy to hear that our Associate Alethea was so accommodating and provided the Great Service as explained. We look forward to seeing you and your group back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    30
    9
    4
    7
    3
See reviews for
12
5
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22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Columbia, Maryland
1 review
5 of 5 stars Reviewed November 13, 2012

Our family is currently booked in this hotel for 2months while waiting for a new apartment. I choose this hotel for its simple but nice and clean atmosphere. We actually may being staying longer then 2 months its convience we feel safe and at home. the Personnels are very friendly and accomodating. I would like to mention Alethea who has really made me feel like im at home she always has a smile on her face. I would recommend this Hotel to anyone!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Talita j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, November 15, 2012
Thank you for the wonderful review you gave us of our hotel. i am pleased to hear that you are very happy with your accommodations and that all the staff especially Alethea has gone out of their way to make you feel at home. Thank you for choosing Extended Stay Hotels, we look forward to being your choice in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed November 8, 2012

This was my first time using an Extended Stay America hotel, and I will definitely use this hotel (chain) again. The price was great, the hotel was clean with a friendly contemporary design. The staff, specifically Althea and Curtis were extremely courteous and accomodating. I had a late check-in and was exhausted. Every single staff member was extremely congenial and professional. I let my husband know that he and I will definitely have to use this hotel location as a "Mommy and Daddy Get-a-Way". Finally, the hotel is conveniently located in a wonderful quiet area close to restaurants and shopping.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Virginia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, November 15, 2012
I was pleased to hear that you enjoyed the accommodations and the service my staff Alethea and Curtis provided. Thank you for choosing Extended Stay Hotels. We hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia MD
1 review
5 of 5 stars Reviewed October 25, 2012

I stayed in this hotel for 19 days with my family and all I can say is that it is super clean. Not only is it clean but the Personnels are very friendly and accomodating.

Clean towels, clean laundry room and OMG the front desk cafe is so cozy and clean.
I would like also to mention Curtis and Alethea. They are front desk clerks who are so hospitable and they made the guests feel so welcomed .
I do recommend this hotel especially if you are planning an extended stay. My family and i felt so at home we did not want to leave it. The atmosphere is so relaxed and my family and i did not feel harrassed by anyone at all. If you want peace and harmony, this is the place to be.

Curtis went extra mile before picking the hotel to show us the rooms, different types. He took his time to talk to us prior to making a decision on what hotel to pick. He was the deciding factor why we felt that this is the right hotel for us.
Thanks Curtis.

Alethea always had a smile in her face. Reminds of southern hospitality.
Thanks for the service and a good stay!!

I recommend this hotel. Thanks!!!!


Maria G. Jones

Room Tip: the availability of a little kitchen helps cut down price
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, October 29, 2012
Thank you for your great review of our Property. I was thrilled to find out that you not only enjoyed our facilities, but that you found the front desk especially Curtis and Alethea were most helpful. Thank you for choosing Extended Stay Hotels, we hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 11, 2012

Our family is currently booked in this hotel for 19 days while waiting for the availability of the new apartment that we are going to move into. We chose this hotel for its simple but nice and clean atmosphere(newly renovated). The deciding factor was the very accommodating staff, named Curtis who showed us the rooms with new and complete furnishings. He is doing his job pretty well. Our family is very particular with the cleanliness and security of a place and we are not disappointed with what we saw and what we are experiencing at the moment. We are so pampered in this hotel that we cannot imagine how we could go back to our life in an apartment.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Maria Cristina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, October 12, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended stay America Columbia - Gateway Drive. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 7, 2012

I am used to staying at larger higher priced chains and I now see how much money I've wasted by not staying at Extended Stay America hotels. But keep in mind, I'm not a picky person. If you want a clean place to lay your head, shower, cook a little, wash clothes, etc., then this is the place at a very reasonable price. If you want all the frilly stuff just to feel importnt, at twice the cost, then you should go across the street. I have to add that I have really enjoyed the front desk staff's attitude. They are all very friendly and helpful with everyone that I have seen, especially Veronica. i dont feel like just anothe number.

Room Tip: Get a first floor room, as the cigarette smell on the third floor will knock you on your ash..
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ken N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, October 9, 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Columbia - Gateway Drive. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland, United States
1 review
5 of 5 stars Reviewed October 3, 2012

We have been here close to 2 weeks, staying here while we buy a house. I don't have a single complaint, the building and grounds are kept very clean and the housekeeping staff does a great job. The front desk staff is always cheerful and eager to help. Alethea in particular has been very helpful and patient with our many fax requests. I strongly recommend staying here.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review, October 5, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Columbia - Gateway Drive

Property: Extended Stay America - Columbia - Gateway Drive
Address: 6620 Eli Whitney Dr, Columbia, MD 21046-1701
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Business Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Columbia - Gateway Drive 2.5*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Booking.com, Priceline, Hotwire, Orbitz, Odigeo, Travelocity, Expedia and Hotels.com so you can book your Extended Stay America - Columbia - Gateway Drive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Columbia

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