The good - Front desk staff is awesome!! Very upbeat and friendly and make you feel appreciated and like a customer! Attentive too!
The mediocre - This hotel is old. Yes, they put some new carpet in, painted some walls, and updated the lobby/front desk/reception area, but it is still old and once you get to your room, you will smell it and experience it. Should have done a complete gut of the room.
The bad - Pubic hairs all in my bed, stuck in the bedsheets, pillows, and there was brown foreign material in the middle of the bed by a small stack of pubic hairs. I'm still waiting on them to come change the bedding (which, in my opinion, has not been changed since at least the prior guest). The desktop had coffee spilled on it that was never wiped up and the carpet is dirty with stains. This room could use some Febreeze or an open window! Also, what's up with the old school air conditioning? Oh yeah, the place is old.
Overall - 3 out of 5 mostly because I believe in Marriott and hope they will clean it up before too long. I certainly would not pay a premium to stay here. The location is certainly not horrible, with plenty of shoppng close by and more about 20 minutes away. I would consider coming back, but will bring sanitizing wipes and some deodorizer (maybe clean sheets too! GROSS!!!). Gave room service a 3 since obviously they don't clean very well. Cleanliness, well you understand after my review. Sleep quality a 3 because I hate down pillows. 3 is high for value, but didn't think they deserved lower. Courtyard and especially Marriott is almost always a great place and value.
PS - Stayed on the first floor in 14x.
- Official Description (provided by the hotel):
- Courtyard Columbia hotel is located near the Columbia Business Park and in close proximity to Baltimore Washington International Airport (BWI). This suburban Baltimore hotel is convenient to downtown Baltimore; the Baltimore Convention Center, Ravens football stadium, Baltimore Inner Harbor, and Camden Yards. In addition, the Courtyard Columbia hotel is situated between Columbia Pike/Route 29 and Interstate 95, providing easy access to both the University of Maryland and Washington DC. Designed for the business traveler, yet inviting for all, Courtyard Columbia knows what is important to its guests. ... more less
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- Also Known As:
- Courtyard By Marriott Columbia Hotel Columbia
- Columbia Marriott
- Columbia Courtyard