We enjoyed our stay. The room was at a very good price, the room was very clean, there breakfast was better than most, and we got great service. We actually left something in the room when we checked out and figured it was a goner. I called 2 days later to inquire and the housekeeping manager called me back and said they had it . It was a bit surprising as I had a feeling that the item had been folded up in the sofa sleeper and would have been missed. I worked as a manager for Hyatt for over 10 years and it seems that lost and found with housekeeping was always an issue. I was thrilled to have our item returned to us. I appreciate the honesty and thoroughness of the housekeeping team.
The hotel allowed us to check in early which was appreciated and then on our departure day, my wife was feeling a bit ill and they extended our check out even though we did not request it until 30 minutes before the original check out. They were very pleasant about it and made us feel like it was there pleasure to do it.
Our only concern was from our own mistake. We mistakenly booked a smoking room as where we live almost no hotel still offers smoking rooms. Unfortunately, they did not have any other room they could move us to. It was only one night and it was our mistake so we made due. I do wish hotels would move to Non Smoking only as this seems to be the trend, especially west of the Mississippi River.
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- Also Known As:
- Homewood Suites By Hilton Columbia Hotel Columbia
- Homewood Suites Columbia
- Homewood Columbia
- Hilton Columbia
- Columbia Hilton
- Columbia Homewood Suites