I am a Hilton gold. this hotel in my opinion is poorly run and for a relatively new hotel is lacking in cleanliness, attention to detail and overall service. upon checkin, while not a big deal I was thanked for being gold. It was after 3 pm and the front desk attendant said met me try to find you a room that is clean. Really? at 3 pm. the parking lot was less than half filled. I get to my room, and the sliding door to the closet is lying on the railing as it was off the track. the floor in the hallway from the front room to the bedroom was soaked. (By the way, I had reserved a mini suite) the sofa, stains. the bed - its the HGI adjustable which are terrible. I went to change the setting and the mattress and cover were disgusting and stained.
these beds are the worst. Get pillow top like other Hampton inn , other Hiltons or other chains. upon leaving, it was 645 AM. the froint desk person was checking emails or doing something on their phone. less than interested in me checking out. I asked for a paper and they sent me down a hall. No papers. went back and she said oh I guess they haven't been delivered yet. Not sure how she didn't know this as there is no one else in the lobby working. am I being picky. for $170 yes, absolutely. I will stay elsewhere next time.
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- Also Known As:
- Hilton Garden Inn Columbia Hotel Columbia
- Columbia Hilton Garden Inn
- Hilton Columbia