Booked this room over the phone and used Hilton Honors points to pay for it. Hotel employee on the other line was not friendly and seemed like she didn't know what she was doing. Upon checking in they tried to charge me for the room and I refused stating that I had already used HH points over the phone. The front desk attendant admitted to me that she was there by herself as the manager left her alone on her first day. While consulting with someone over her cell phone she tried to fix the reservation however stated that I would have to make the reservation online or call Hilton Honors. This was a huge inconvenience as it was already 9:00 p.m. and my family just wanted to go to bed. After speaking with Hilton Honors myself I had the reservation changed and was finally able to check in. There was no reason why the front desk couldn't have done this for me. The rooms are nice however misleading on the website when it states "2 Double Beds, queen sized beds". The front desk attendant told me that they were queen sized beds however they are not. Very dissatisfied!!!
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- Also Known As:
- Hilton Garden Inn Columbia Hotel Columbia
- Columbia Hilton Garden Inn
- Hilton Columbia