This was a nice hotel in an area that felt secure and safe. The staff was very friendly and professional. They responded to questions quickly and were very helpful overall. The room was clean and well equipped - keeping in mind Spring Hill Suites generally only have a microwave and refrigerator and not full mini-kitchens. The breakfast spread was adequate though vegetarian options could have been better.
The issues that causes me to give them four stars instead of five were the numerous problems on my bill and difficulty I had signing up for Marriot Rewards. My address and contact information contained more than one error and my name was spelled incorrectly. I met face to face with a different person than the one who initially took down my information and slowly dictated the needed changes line for line. When I received the new bill there was another error in my name. It is not an overly complex name to spell.
I also signed up for a new Marriot Rewards account when I was there. They initially messed up the account and a different person issued a different card. When I left I was still unsure which card was the correct one.
These were minor, but irksome, repeated errors that may have been due to new, nervous employees or insufficient training. Whatever the reason, they were consistently friendly and helpful. It was overall a great stay and I strongly recommend the hotel.
- Official Description (provided by the hotel):
- SpringHill Suites Columbia is located south of Baltimore, north of Washington DC and 15 miles from Baltimore Washington International Airport (BWI). Our spacious, stylish suites include plush bedding, microwave, mini-fridge, large desk, complimentary high speed Internet, and a flat screen TV. Additional amenities include free parking, complimentary hot breakfast, a fitness center and the indoor pool. Enjoy quick access to Camden Yards, M&T Bank Stadium, Maryland Zoo, Maryland Science Center, Baltimore National Aquarium, Fort Meade and Washington DC. ... more less
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- Also Known As:
- Springhill Suites Columbia Hotel Columbia