It's always nice to encounter a friendly face after a long day of travel, meetings, and still more to do after that. I checked in around 4PM. I didn't catch the name of the gentleman at the front desk, but he was a really nice guy and very helpful. He saw I was pretty wiped out and he directed me to the fresh brewed coffee near the registration desk. Man, that was just what I needed. He asked me what my plans were for dinner and showed me a drawer full of menus from places that deliver. And then he gave me a coupon for a free app from one of them. I told him about a place someone had recommended. He didn't know the place off hand, but came over to me after about ten minutes with information he had looked up and printed out for me. I think that kind of customer focus goes above and beyond and truly deserves the label "excellent".
I saw three different front desk crews during my stay and they were all very nice and helpful. Even the maintenance man inquired about my day.
The room was very nice. It was contemporary and the bed was very comfortable. I didn't do anything in it but sleep, but I slept like a baby
The only negative I have for the hotel is that while there are restaurants nearby, there are none within a short walk. It's just a touch isolated. But that, in and of itself, is a pretty small thing.
I'm headed back in a couple of weeks. I'll be staying there again.
Hope this helps.
- Official Description (provided by the hotel):
- SpringHill Suites Columbia is located south of Baltimore, north of Washington DC and 15 miles from Baltimore Washington International Airport (BWI). Our spacious, stylish suites include plush bedding, microwave, mini-fridge, large desk, complimentary high speed Internet, and a flat screen TV. Additional amenities include free parking, complimentary hot breakfast, a fitness center and the indoor pool. Enjoy quick access to Camden Yards, M&T Bank Stadium, Maryland Zoo, Maryland Science Center, Baltimore National Aquarium, Fort Meade and Washington DC. ... more less
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- Also Known As:
- Springhill Suites Columbia Hotel Columbia