A decent suite - colleagues were turned off by the modern decor, but I appreciated it. The furniture and appointments are definitely "IKEA chic."
Front desk staff was extremely helpful upon check in, patiently providing multiple options and ensuring my comfort. Room was spacious, with more than adequate work surface areas and outlets, and reasonable wifi. Bed was average for comfort; housekeeping was invisible but did their work (a great compliment).
Unfortunately, even though our group was block-billed to our corporation, a hold was placed against my credit card for "incidentals." The amount of that hold was $530 - an astronomical figure for a credit card hold that does not include room rates. When I discovered this and called the property, they handled it wonderfully, apologizing for what they described as their mistake and calling my credit card company to resolve it sooner, rather than just wait for the hold to lapse. I truly appreciate that.
However, looking at the other reviews here, it seems that there are multiple mistakes made at the front desk, and that's just not acceptable at a property that is trying to cater to business travelers; we need to not spend time on sorting out errors.
Overall, a nice and clean property near to major roads but quiet for sleeping - we'll hope that they can tighten things up at the front desk.
- Official Description (provided by the hotel):
- SpringHill Suites Columbia is located south of Baltimore, north of Washington DC and 15 miles from Baltimore Washington International Airport (BWI). Our spacious, stylish suites include plush bedding, microwave, mini-fridge, large desk, complimentary high speed Internet, and a flat screen TV. Additional amenities include free parking, complimentary hot breakfast, a fitness center and the indoor pool. Enjoy quick access to Camden Yards, M&T Bank Stadium, Maryland Zoo, Maryland Science Center, Baltimore National Aquarium, Fort Meade and Washington DC. ... more less
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- Also Known As:
- Springhill Suites Columbia Hotel Columbia