Booked a block of rooms at the Springhill for a Wedding. This hotel is fresh/clean and in a great location. That said, the service at the front desk is the worst I've experienced in years of traveling. They lost our reservation, gave us hard time about making a new reservation at the desk upon arrival, charged a 'no - show' fee for the reservation they lost, and then had an attitude when I called asking for an explanation.
This hotel could be great if they sorted out their serious lack of hospitality and organization. Sorry to say this place left a bad taste in our mouth.
- Official Description (provided by the hotel):
- SpringHill Suites Columbia is located south of Baltimore, north of Washington DC and 15 miles from Baltimore Washington International Airport (BWI). Our spacious, stylish suites include plush bedding, microwave, mini-fridge, large desk, complimentary high speed Internet, and a flat screen TV. Additional amenities include free parking, complimentary hot breakfast, a fitness center and the indoor pool. Enjoy quick access to Camden Yards, M&T Bank Stadium, Maryland Zoo, Maryland Science Center, Baltimore National Aquarium, Fort Meade and Washington DC. ... more less
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- Also Known As:
- Springhill Suites Columbia Hotel Columbia