First off, I requested a non smoking room when I made my reservation. When I arrived, they was a non smoking tag on the door but that was about as far as it went. Once you entered the room, the smell of smoke was overpowering. One of the bed spreads had a burn hole in it. The sink had numerous burn marks, I guess from people putting their cigaretts there while they were shaving. The place was very unkept and dirty. The room was completely disgusting. I had planned on staying 2 nights, but only stayed one. I slept in my clothes that night. The evening front desk staff was rude at best when I complained about the room. And of course, there is never a manager around when you want to speak to one.
No matter what the price, this is not the place to stay. I think a pig pen is cleaner that the room I was in.
When I returned home, I wrote a letter to the corporate office with my complaints. All they did was say they were sorrying that I didn't have a pleasant stay, and that they hoped we would give them a second chance. That was it. I really wasn't looking for anything, but they could have been just a little more customer friendly.
Do yourself and your family a favor, go to the Holiday Inn up the street a few miles, it will be well worth your piece of mind for cleanliness. That is where I stayed on my second night in town.
But then again, if you like sleeping in a dirty, disgusting, old motel, this is the place for you.
- Official Description (provided by the hotel):
- 10 min drive to Washington DC. We are 3 blocks away from metro station. FREE SHUTTLE to metro. 1 block away from UMD. Grand deluxe complimentary breakfast. Free Wireless Internet. Grand Pool and fitness center. Non - smoking Single rooms in TOWER BUILDING with elevator. Also available, Quads with Microwave and Fridge and Upgraded Suite with Kitchenette. We have banquet space for 50 -250 people.BWI, Dulles, Reagan. All accessible through Metro station. ... more less
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- Also Known As:
- Quality Hotel College Park
- Quality Inn And Suites
- Quality Inn College Park
- College Park Quality Inn