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“Don't waste your money”

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Quality Inn & Suites
Ranked #11 of 11 Hotels in College Park
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't waste your money”
1 of 5 bubbles Reviewed March 1, 2014

I don't care if they start offering these rooms for $50. They are not worth it. Within the twenty minutes I'd checked into this trap, I had to move rooms twice in 20 degree weather. Why, might you ask? Well the first one had a broken heater, no fridge and no microwave. The second one had a working heater but no microwave and no refrigerator. When I inquired with the manager, Johnson, he said they were in the process of renovating and the only pertinent appliances had been moved to other rooms. I asked if I could get a discount or be moved to another room to enjoy the amenities of other guests. He said there were no rooms and ended the call. He called ten minutes later to say his maintenance man had moved appliances I needed to room 220 and I could move, again, to that room. I asked him to have the appliances brought to my room where I was, he said maintenance had already left and there was no way to move the appliances again. Are you kidding me? To add insult to injury all the ice machines were under repair.

This was the worst hotel stay I'd ever endured. In addition to that experience, there was no security on duty because he had a family emergency and there was no back up security, the rooms are drafty and antiquated. I've included pictures

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank msvsingram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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    59
    53
    62
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
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English first
york
1 review
5 of 5 bubbles Reviewed February 27, 2014 via mobile

I would like to thank naomi for the prompt n courteous service i receive everytime i come to stay for work .thanks again naomi.We require all our rooms ti have refrigerators and microwaves n sure enough when we arrive our rooms are thevway we ask .When i come to town it us for at least 3 months at a time n when i leave which might be for 2/3 ,months they still remember who i am when.i come back,to me thst is service .

Stayed February 2014, traveled on business
Helpful?
Thank jezortman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 26, 2014

We spent 12 nights in total at the Quality Inn, split into two parts.

The first part of our stay was not very comfortable. We selected a double room. The room was tiny with the smallest double bed we'd experienced in a hotel room in a long time. We were both sick and the heater in the room was not working during the coldest week experienced in the area in 20 years. The desk staff on duty at the time were not helpful and the handyman sent to look at the heater simply stood, looked at it and pressed a few buttons (pretty much as I'd been able to do myself).

The second part of our stay was significantly improved. We upgraded to a 2 double bed room. The room was double the size of our previous room, with a working heater and a fridge. We were greeted by two lovely girls at the front desk, who efficiently and enthusiastically checked us back in for the second week of our stay.

I highly recommend if you choose to stay at the Quality Inn that you pay the (very small) difference and make sure you get a bigger room. They are definitely far more comfortable.

The hotel is well located for the University of Maryland (the main purpose of our stay) and there are some reasonable food options nearby - in particular Pho Thom (great Vietnamese/Thai restaurant) across the road and Bobby's Burger Palace (about a 15-20 min walk along Baltimore Ave).

Room Tip: Unless you are travelling on your own, book a bigger room.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnCP, Manager at Quality Inn & Suites, responded to this review, January 27, 2014
Dear Helen,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I am sorry to hear that you had a bad experience about the heater and consequently with the front desk agent and the maintenance engineer, I apologize for the inconvenience and I would look into it that the employees get properly trained and help to resolve your problems efficiently and thereby making your experience a memorable one.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Harsh Shah
Manager
Quality Inn & Suites
301.276.1000 ext. 760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 19, 2014 via mobile

Stayed at the Quality Inn over the last two weeks for about 10 nights for a uni trip. Rooms we're clean and tidy and to be honest a lot better than we expected. Staff both on the front desk and housekeeping were more than helpful.Location is ideal for Uni of Maryland

Stayed January 2014, traveled on business
Helpful?
Thank collaroy1182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnCP, Manager at Quality Inn & Suites, responded to this review, January 20, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Harsh Shah
Manager
Quality Inn & Suites
301.276.1000 ext. 7608
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyattsville, Maryland
1 review
5 of 5 bubbles Reviewed November 22, 2013

I have been staying here at the Quality Inn, College Park for 2 months and since my very first day here, Naomi has been god sent to me. She attended to all my needs and supplied all the information on everything I needed to know all the times. Naomi is an outstanding part of the staff here during my entire stay and this has been my first experience of this type.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnCP, Manager at Quality Inn & Suites, responded to this review, January 14, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Harsh Shah
Manager
Quality Inn & Suites
301.276.1000 ext. 7608
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

This Inn, like other hotels in this category, gives a no thrills accomodation but preserves your budget. So the question is, does it offer enough value for the money you pay? In my opinion it does. Room was clean, it had TV, safe, working desk, Wi-Fi and coffee maker (plus other little things). Most of all, the concierge was courteous and helpful, they gave me information when asked, volunteered a free map of DC and kept my suitcase during the day after my early check-out in the morning. The hotel is conveniently located if you have business to do with the University of Maryland but it is also a cheap alternative for visiting DC, with the College Park metro station at just 20 minutes walking distance. Plenty of affordable eateries around (being close to the University campus) and other stores (there is a 24H CVS pharmacy at less than 5 minutes walking distance). To me, this place was very good. The only thing I missed was a refrigerator in the room, to keep water (bought at the closeby CVS) cool.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed November 5, 2013 via mobile

We were given a non smoking room which smelled of cigarette smoke (the blankets etc). The rooms were old and quite dirty. We saw multiple cockroaches which made to feel even more dirty and gross.

The location was ok with Applebee's next door and a 10 minute walk to the metro.

I definitely wouldn't stay here again.

Stayed November 2013, traveled as a couple
Helpful?
3 Thank Little-blue-duck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 7200 Baltimore Avenue, College Park, MD 20740-3204
Phone Number:
Location: United States > Maryland > College Park
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 11 Hotels in College Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 169
Official Description (provided by the hotel):
10 min drive to Washington DC. We are 3 blocks away from metro station. FREE SHUTTLE to metro. 1 block away from UMD. Grand deluxe complimentary breakfast. Free Wireless Internet. Grand Pool and fitness center. Non - smoking Single rooms in TOWER BUILDING with elevator. Also available, Quads with Microwave and Fridge and Upgraded Suite with Kitchenette. We have banquet space for 50 -250 people.BWI, Dulles, Reagan. All accessible through Metro station. ... more   less 
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Also Known As:
Quality Hotel College Park
Quality Inn And Suites
Quality Inn College Park
College Park Quality Inn

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