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“We were satisfied...” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #10 of 11 Hotels in College Park
Henderson, North Carolina
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“We were satisfied...”
3 of 5 stars Reviewed May 15, 2013

The hotel prices were very reasonable and was close to family. The hotel is located in a "neighborhood type" setting. Close to restaurants and local businesses. There were alot of people walking around which made gave an impression of being in a safe area. The room we stayed in seemed newly renovated. The breakfast area was not the biggest but there was a diner located next door if one wanted a bigger breakfast.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    27
    45
    59
    49
    56
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bear, Delaware
Level Contributor
269 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed May 13, 2013

This hotel is only 8 miles to DC, and it was relatively cheap. The room was dated..the carpet was worn , and the walls looked liked something had leaked. The bed was very uncomfortable. The people were friendly at the front desk. It worked for us since we just slept, woke up took showers and then checked out. The lobby was very nice and it had free WiFi & a continental breakfast.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank valeriecolleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QISMD, Webmaster at Quality Inn & Suites, responded to this review, August 13, 2013
Dear Guest,

Thank you for choosing Quality Inn & Suites for your recent stay in our area. I am glad that your stay was a pleasant one.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Maintenance staff was advised of the problem experienced with the carpet, Walls and Beds in the room assigned to you.

• The front desk Staff was informed of the nice things you said about them and received our commendation.

• I am glad that you find our hotel lobby very nice. Housekeeping staff received our commendation.

I hope that the next time you visit our area; you will once again choose to stay at
Quality Inn & Suites. We shall look forward to welcoming you back.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed May 1, 2013

This is a tired and disappointing property. Some rooms appeared to be partially renovated (updated furniture), but other parts (carpet) appear worn. Though the desk staff is pleasant, it appears that they do not clean often, making beds and replacing towels, at best. I understand that one does not stay at such a property expecting luxury. I certainly did not. But what one expects is a clean, well-tended room. This failed to even meet that minimum expectation. Stay a little further from campus, in a lot nicer hotel. You won't regret it.

From the constant step-by-step management responses to negative reviews, it's clear that their "retraining" isn't getting through to the employees. I'd recommend undertaking the following steps:

- Fire the current housekeeping staff.

- Hire new housekeeping staff who will actually clean the rooms. This includes vacuuming, dusting, removing cobwebs, removing trash (old used shampoos, used soaps, pamphlets), and scrubbing the tub/toilet/sinks).

  • Stayed April 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank RogerDalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QISMD, Webmaster at Quality Inn & Suites, responded to this review, July 31, 2013
Dear Guest,

Thank you for choosing the Quality Inn & Suites for your recent stay in our area.

We appreciate your efforts in giving us a review.

We take our guest reviews quite seriously. Upon receipt of your review, we have taken the following.

Housekeeping staff have received additional training in the level of cleanliness required of them as our employees and to ensure that all rooms are properly checked for cleanliness and amenities before checking in new guest.

I hope that the next time you visit our area, you will once again choose to stay with us.

I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
62 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed April 23, 2013

You get what you pay for, I guess. Pretty grungy, tired rooms and poor standard of cleanliness. I was in a group of twelve; not many were happy with what they found. On the plus side, the wifi works and it's free. Breakfast somewhat forgettable, served on plastic disposable cutlery.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank amgriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QISMD, Webmaster at Quality Inn & Suites, responded to this review, July 31, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am terribly sorry to hear that your stay with us was not to your satisfaction.

The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure all rooms reach the highest standards.

We take our reviews very seriously, and I think you will be greatly pleased. We hope to see you again.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, Massachusetts
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed April 16, 2013 via mobile

Very tired facility. We checked in very late, they couldn't get us an extra pillow. Breakfast very basic. Waffles chewy, not crisp. Wifi works well. Limited shuttle to/from Metro station. Ended up driving to the station because shuttle doesn't go past 7:30 in the evening. Reserved a larger room, got a smaller room with a much lower rate.

Stayed April 2013, traveled with family
Helpful?
Thank 3girlsdogdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QISMD, Webmaster at Quality Inn & Suites, responded to this review, July 31, 2013
Dear Guest,

Thanks for staying with us during your recent visit to our area.

We appreciate your review and our apologies for the inconvenience you had howsoever.

We have addressed all your observation points and you shall definitely find the difference during your next visit.

We await your earliest next trip to our area and promise a nice stay with us.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
201 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed April 8, 2013

We brought a group of 20 high school students on their DC trip and upon check in, we found our reserved rooms had been given away. The hotel was able to assign new rooms for our group, but the chaperones' rooms were not near the students. My room was actually in a completely different building.

The room definitely needed updating but was adequate for a short stay. The walls are literally paper-thin, though, so anything going on in either your room or the rooms around you will easily transmit through the walls. In the middle of the night it was creepy to hear the guy in the next room cough and have it sound like he was right next to you.

Water pressure in the shower was great and it heated up quickly. Breakfast was also quite good (lots of baked goods, hard boiled eggs, 2 waffle makers, 1 hot item, cereal, coffee, juice). Lobby was clean and comfortable. Located w/in 1/2mi from the College Park Metro station.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank travelgirlNH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QISMD, Webmaster at Quality Inn & Suites, responded to this review, July 31, 2013
Dear Guest,

Thank you for choosing Quality Inn & Suites for your recent stay in our area.

We were concerned to read about the inconveniences you have encountered during your last stay with us, for which we would like to apologize.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

Management was approached about setting up a system whereby registrations would be saved in a way that would prevent mix ups and our valued guests would get what they had been promised.

It is heartening to note that you liked our Breakfast.

I am pleased to tell you that we do take our guest reviews seriously.

I hope that you will reconsider and that the next time you are in our area, you will once again choose to stay at Quality Inn & Suites.

I think you will be very pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 4, 2013

Our initial plan was to stay 2 nites because we were doing college tours with our daughter but decided to stay the 1 nite. The room had to be a smoking room initially because you could smell cigerettes smoke. The curtain on one side of curtain rod was not attach so we had to make it work in order to close the curtain completely. You could hear flushing of the toilet from the room above and could hear people in the hallway. One of the things that made us decide not to stay another nite was hair on the face clothes and on the toilet tank. We had to get more face clothes from the desk.

The staff at the desk were friendly. The breakfast was okay but the woman who worked the breakfast area did not go out of her to clean tables and didn't seem happy to working that day.

Would I stay again? Not

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Rena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 7200 Baltimore Ave, College Park, MD 20740-3204
Phone Number:
Location: United States > Maryland > College Park
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 Hotels in College Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 169
Official Description (provided by the hotel):
10 min drive to Washington DC. We are 3 blocks away from metro station. FREE SHUTTLE to metro. 1 block away from UMD. Grand deluxe complimentary breakfast. Free Wireless Internet. Grand Pool and fitness center. Non - smoking Single rooms in TOWER BUILDING with elevator. Also available, Quads with Microwave and Fridge and Upgraded Suite with Kitchenette. We have banquet space for 50 -250 people.BWI, Dulles, Reagan. All accessible through Metro station. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel College Park
Quality Inn College Park
College Park Quality Inn

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