We got to the restaurant at 4:45pm on a Thursday and after sitting there for 10 minutes 2 employees looked at us, looked at their watches, argued and then left (the restaurant claims to be open 11am to 11pm, so no closing time!) We didn't see a waitress for another 5 minutes. So, we were a little put off at that point. We gave her both our drink and food order. Drinks came and my frozen margarita was more than half foam - not cool. Then other couples started arriving and they had their orders taken promptly. However, we knew something was up when one of the couples got their fajitas before our food was served to us and they had their order taken more than 10 minutes after us. So, after arriving 50 minutes prior, we finally got our food: my husband's fajitas were delicious and obviously fresh. However, my lomo saltado had been obviously waiting for my husband's food as it was lukewarm, the fries were completely mushy and the rice was hard and dry. I should've sent it back then, but by the time we got our food I was so hungry, I was willing to eat what I could.
After all this, to get a bill for over $50 for mediocre mexican food just added insult to injury. Also, the chips were weird. If you ate them with the tasty salsa, they were fine, but if you ate them alone, they tasted like breakfast corn flakes. Bizarre. We've had friends tell us they've never had a bad experience and we should give them another shot, so we're willing to do that - going at a busier time on a Sat, but they need to change how they do things: first make sure you are staffed fully during the day - don't let a customer go 20 minutes without someone taking their order (we almost left we were getting so mad) and if something happens to an order, don't let one of the dishes sit as it becomes inedible. When you serve stuff like that, it doesn't make that person eating it want to come back to your restaurant ever again. Make sure everything leaving the kitchen is fresh, hot and something you'd like to eat yourself. That lomo saltado should've never hit my table.
Again, we are willing to give it another shot, but after assuming they've got the B Team working on Thursdays, we'll be going on a Saturday night sometime. If they've improved, I'll be sure to leave another review reflecting the improved experience, however, if they haven't, they will most definitely get another review but I won't be so kind with the rating of 3 stars; It will be a 2 next time.
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