First, I got this room at the Friends & Family rate, but that shouldn't mean worse service. The room clearly hadn't been used in a while, because it had a musty smell and was infested with stink bugs. We moved to a new room, which was fun since we have a toddler who needed to go to bed. THAT room had a problem with the toilet. My husband asked if they could fix it - they brought up a kit to fix it, and he did it himself! For all of our trouble, we asked if they could refund part of our room rate or do something to make this up. They said since we were already getting a discounted rate, they couldn't do anything. I didn't realize a discounted rate meant worse service. We will make the extra few mile trip into Hagerstown next time.
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- Sleep Inn And Suites Clear Spring