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“Great front desk. Room ok”
Review of Quality Suites

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Quality Suites
Ranked #2 of 2 Hotels in Chestertown
Holden, Massachusetts
Level Contributor
119 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Great front desk. Room ok”
Reviewed March 11, 2013 via mobile

Stayed here on our way north and loved Chestertown. This hotel, however does not compare with the Sleep Inn, a sister property, we stayed in last night in North Carolina. This hotel had very old style rooms with just old sheets and blankets instead of the newer style with lovely sheets and comforters. The spread on this bed was not clean at all.
The saving grace for this place, however, was the woman at the front desk. She couldn't have been more helpful or friendly.
I would probably not stay here again.

Stayed March 2013, traveled as a couple
Helpful?
1 Thank Charlena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Quality Suites, responded to this review, March 17, 2013
Thank you for taking the time to review our hotel. I’m pleased to hear you loved Chestertown and found our front desk clerk helpful and friendly. I would like to apologize we were unable to exceed your expectations. We hope to have another chance to provide you with a superior experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
seattle
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 4, 2013

OMG These folks are so wonderful. They even said they would try and help us have breakfast before we left for our Snow Goose hunting. We didn't ask them to do that but just the effort of saying they would was nice. Great location, neat place to eat 1/2 block away the Freeze. Room was lovely, good beds, linens above the normal All around a very nice place. Would stay there again in a minute.

Room Tip: Our suite had a large jetted tub, ask for one, was great.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tvetan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Quality Suites, responded to this review, March 6, 2013
Thank you for the wonderful review! I am very pleased to see you have enjoyed your stay and found the hotel to be an overall nice place. I could not agree more that the hotel is in a good location with places to eat nearby. I am glad you were able to experience our wonderful team here at the Comfort Suites Chestertown. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkton, Maryland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 3, 2013

As a current choice employee, My husband and I stayed here 3/1-3/3 and I must say that this was a wonderful stay at this hotel. The staff was very friendly as well as the other employees. We stayed in a Jacuzzi room that was very nice. I have to emphasize on the cleanliness of this hotel and the room that we had. Very nice breakfast room. Will definitely stay here again and would recommend this hotel to others. Way to go Comfort employees!!! It's nice to be part of the choice hotel family. Almost forgot, the indoor heated pool is great!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank micheley307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Quality Suites, responded to this review, March 4, 2013
Thank you for taking the time to review our hotel. I’m very pleased you had a wonderful experience and found the staff to be friendly. Our goal is to provide all our guests with a comfortable and enjoyable experience during their stay. It’s great you were able to enjoy the heated indoor pool and the free hot deluxe continental breakfast. We greatly appreciate your high recommendations and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape May, NJ
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 26, 2013

My husband and I took a three day getaway in Feb 2013. We booked a jacuzzi suite, and had a wonderful relaxing time. The room was very clean and well maintained. The front desk staff was pleasant and well informed. As soon as we were in the room the clerk called to see if we were sartisfied.
Bereakfast featured both hot and cold items, including a waffle maker. It was very well stocked and the room was large and pleasant.
Unfortunately many of the local resaturants were closed for the winter, but we found enough good ones open to enjoy. The hotel is next to a small shopping center where we were able to get snacks and items we forgot to bring. There was also a movie close by, but only open at night. We had a rainy day and would have enjoyed a matinee.
We had a lovely time, and will recommend this motel to our friends.

Room Tip: Jacuzzi suites are very nice
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kgoldgirlnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Quality Suites, responded to this review, February 27, 2013
Thank you for taking the time to write such a great review. I’m thrilled you found your stay to be wonderful and relaxing. Our goal is to make sure each and every guest has a comfortable and enjoyable experience. I’m happy you were able to experience our wonderful team and found them pleasant and well informed. Thank you for the recommendation and we look forwarding to having you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
103 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 21, 2013

Breakfast was very flexible, if you needed it early that could be arranged. Very good service. Rooms good, starting to show their age. Friendly, experienced staff who enjoyed their work. Nice change for the hospitality industry!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holywood, United Kingdom
Level Contributor
188 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed October 5, 2012

We stayed here for just 1night, but had a great experience. The check in staff were friendly and helpful giving us a fab large king room with a jacuzzi bath.

The rooms are old fashioned, but very comfortable. All in all a great stay.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woolif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 5, 2012

I don't have many good things to say about this hotel. The first room they gave me was infested with ants and silverfish. The bedding was stained and dirty, and food bits from previous guests were clearly visible under the mattress. The general upkeep of the rooms was lousy, rooms need to be remodeled. When I woke up, my whole room smelled like cigarette smoke even though it's supposed to be non-smoking.The staff was friendly enough, but seemed fairly indifferent when I asked for a new room. They also seemed to have a difficult time processing my check out. Overall, a bad experience. Spend a couple extra dollars and stay at the Holiday Inn Express next door.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bradley_blackapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Property: Quality Suites
Address: 160 Scheeler Rd., Chestertown, MD 21620-1031 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Chestertown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Chestertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 53
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Also Known As:
Comfort Hotel Chestertown
Comfort Suites Chestertown
Chestertown Comfort Suites

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