I was in Chestertown for an event this past weekend and had booked this motel a few weeks earlier. My wife drove down (about 45 miles) to join me on Saturday night but when she walked into the room she was put off by the smell of stale cigarette smoke and the condition of the room. We both decided she would drive back home and I would stay the night for my final morning of my event in Chestertown. I awoke at 3:30 am and turned on the lamp and found bedbugs crawling on the bedsheets. I decided to sit in a desk chair until sunrise when I would leave. I captured one of the bugs between two foam cups to show the manager. Meanwhile I noticed the accumulated dust and dirt around the legs of the bed and baseboard and also the broken toilet seat (one attachment was very loose).
Leaving at 7:20am the front office was locked but there was a posted notice to drop the room keys through a slot. After my event concluded in town I returned to the motel around 12:45. The manager, who is very difficult to understand with his accent, yelled through a closed door, "Just leave the keys." He finally came out and I told him about the bugs. He questioned my truthfulness until I produced the cup with the bug in it (it was still in the trashcan outside the door). He was emotional with me and threw the blame on me that I should have called him and he would have put me in another room. I would have had NO confidence in any other room. He had an extended and conversation on his cell phone with the owner who then spoke with me. I explained the situation but he was harder to understand than the manager but I thought he asked me what I wanted. I therefore just told him that I would report the establishment to the Maryland Public Health Department and that I would report my bad experience on TripAdvisor and then I left.
I regret I didn't act on my first and skeptical impressions of this place.... run down, almost no other cars in the parking lot (during a busy weekend) and the confusion of the manager who at times was brusque. I always check TripAdvisor before I book anything. Had I done so I would have found all the similar disastrous reviews.
- Official Description (provided by the hotel):
- Escape from the busy hustles and stress of life and let us pamper you at Driftwood Inn. Combining traditional hospitality and luxurious accommodation. we offer guests outstanding service and a comfortable stay all at affordable prices. We are committed to providing our guests with the best we have to offer surpassing guest expectations. Unwind and relax at this respectable 28-room Inn conveniently located in peaceful Chestertown, a historic colonial town by the sparkling waters of the Chester River. ... more less
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