I use tripadvisor to research hotels before I reserve them, and I have to admit, this is the FIRST time that the reservation turned out to be off base. I usually have no problem paying extra for a NICE hotel, but based on our budget, we had to step out of our box and find an inexpensive but nice hotel for a emergency out of town trip. First impressions: the hotel is nice and the pics are accurate in presentation. Our room was clean, staff was courteous, and hot cookies really did greet us as we checked in. Because we were in town for only one day, we dropped our bags off and left; returning to the room literally when it was time settle down and after a long drive and hectic evening that left us physically and emotionally exhausted.
The bed : When you first lay down it feels...a little firm. Like it has a soft pad over a hard mattress. Throughout the night, I found myself tossing and turning often, and waking up to just walk around before crawling back in the bed, exhausted still. If you are a person who loves a firm, and I mean a FIRM bed, you will love it. As for me I woke up still exhausted and with the small of my back achy. My husband also mentioned he didn't sleep well either. Our ride home was a 12 hour drive and I regretted that bed the entire way back. Coffee was my drug of choice to cope with the long drive back with poor sleep.
The breakfast: One of the factors in choosing this hotel was the breakfast reviews (along with other factors such as safety, proximity to our final location, positive reviews). Because our day was starting at 9am with our commitment, we counted on a decent breakfast to start our day off. What a huge disappointment. The breakfast was not good at all. The eggs tasted like artificial eggs and the sausage was cold. There were brown bananas in the fruit bowl and the bread was dry. The coffee tasted terrible, with coffee grains floating in it. But the oatmeal was okay and they had three types of cereal to pick from, of which none I preferred. And I had orange juice.
The culmination of the "experience" at this hotel was not the fault of staff at all. It was just the extreme nature of the family eating breakfast during our visit time. Some people just aren't considerate and some family just took over the breakfast nook in a very obtrusive manner: cutting lines to get more food, loud and leaving utensils in food trays and the covers off with no regard to keeping the food warm. I have never went downstairs to eat breakfast in my nightgown and slippers. We ended up at IHOP and was an hour late to our event. NOT the hotel fault but I have never EVER experienced that at a hotel in my life. At first, I felt sorry for the front desk clerk who juggled maintaining the front desk and the breakfast area and, for a second, reconsidered that the problems regarding the breakfast nook may have been related to the obnoxious people, until I remembered bananas don't brown in a few hours because it was just 730am and breakfast started at 630am. My point in including this fact: if you come across a large group of people, hoarding around the food area and who have pulled a bunch of tables together to sit together RIGHT THERE where the food is, in nightclothes and its very apparent that they have just woke up...RUN! Eat breakfast later, or elsewhere.
I don't want to even fool with Country Inn and Suites anymore and its a shame because I had people tell me it was a nice hotel before this experience. However, I will stick to my preferred brands, and it is true in this area as well: You DO get what you pay for. Especially in a metro area.
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- Also Known As:
- Country Inn & Suites Andrews Air Force Base Hotel Camp Springs
- Country Inn And Suites Andrews Air Force Base
- Country Inn Camp Springs
- Camp Springs Country Inn