I do not have much to say about the quality of the cleanliness or the competency of the staff at this hotel. However, Romelia is awesome. She was the one bright spot of our trip. When she took us to the Metro station (twice) these trips were the only time we made it on-time to get to our conference. The breakfast when she was there was very good. She made it a point to make sure every guest had what they needed - above and beyond the call of duty. We plan to return June with our families to tour the capital and will only book here again if Romelia is working.
After missing my first night due to a storm in VA that also had the power at the hotel flicker and cause the elevator not to work, I was charged the wrong rate for my room. The staff I spoke to that night was not a good listener and did not understand until I explained four times that I had no issue with paying for the room, I just wanted the I was charged to be corrected to the rate I agreed to when I booked. I reserved the last room for that night because the hotel was booked with school kids on a trip. Had I known this when I was reserving, I would have chosen another hotel. I let the desk clerk know that I was in town for a conference and had writing to do and would need quiet. Upon my check in I was given a room (decorated nicely) next door to the fitness room. After being awakened twice I switched rooms at 2am. The room looked fine, but there were hairs I in the bed and the bathroom was filthy. I used my own linens and cleaning supplies to clean the brown chunks that came from the shower bar.
The shuttle service was only great when Romelia drove us. The first day I asked for the shuttle and waited for 20 minutes while the driver chatted with the other young man at the desk before I decided to take me to the Metro (great that it is only minutes away). The second day Romelia took my and my roommate to the shuttle on time and we arrived at our conference with time to spare. That evening, we called ahead (20 minutes) to schedule the shuttle for our arrival at the Metro and were assured that it would be there. The shuttle did not arrive until 40 minutes after I called. The driver stated that he had four other passengers to take back to the hotel first (the van is a large van that would have held six people plus luggage easily. I spoke with Ron II upon my arrival and his response was "I got you". I will be checking out today due to the snow and my desire to not get stuck and unable to make the 5 hour drive home, which means I will lose another night charge. As I told Ron, I am paying close to $300 for rooms that I cannot use (and cannot be saved for a late date or transferred to a hotel in my area) and do not feel that it is too much to ask to be picked up from the shuttle on-time when I called ahead. The extra 20 minute wait caused us to be late for a gala where we missed receiving our award and the photo opportunity and the chance to speak.
The only thing I can recommend about this hotel is Romelia. She was absolutely a joy and a top notch professional.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express DC Andrews AFB. This suburban Washington, DC hotel is only 1.5 miles from Andrews Air Force Base, home of Air Force One, and just 8 miles from Downtown Washington, DC. We are located at exit 7B just off the I95/I495 beltway. This Washington, DC hotel is .25 miles to the Branch Avenue Metro (Rail) Station which gives you easy access to the Greater Washington, DC area. Our guests will enjoy the convenience to the many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags of America, Downtown Washington DC, FedEx Field (home to the Washington Redskins), the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling A.F.B., Anacostia Naval Station and the corporate parks of Largo/Upper Marlboro. ... more less
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- Also Known As:
- Holiday Inn Express Camp Springs / Andrews Afb Hotel Camp Springs
- Holiday Inn Camp Springs
- Camp Springs Holiday Inn