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“RUDE staff and BUGS in the bed.”

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Comfort Inn And Suites
Ranked #4 of 5 Hotels in Cambridge
Certificate of Excellence
GreenLeadersSilver level
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“RUDE staff and BUGS in the bed.”
Reviewed June 17, 2010

I recently stayed at the Comfort Inn in Cambridge, Maryland due to an interview in the area. My boyfriend accompanied me on this trip as it was seven hours away from home. We were woke up at 2:30 a.m. by not one, but THREE, bugs crawling around in the bed. My boyfriend was bitten by one of the bugs. Clearly disgusted, we went down to the front desk to request a room change (this was after no one answered the phone at the front desk). We were told there was only one room available even though there couldn't have been more than 15 cars in the parking lot. The "upgraded" room reeked of cigarette smoke so we refused this room. I was told that I was more than welcome to check out and return the next morning to speak to a manager. Umm, what part of me not being from this area did they not understand? Where were we to go at 3 a.m. when 1. I am not from Maryland and 2. I have an interview at 9 a.m.? The manager would not refund the full amount of my bill since I did not leave during the middle of the night. She even had the nerve to chastise me for getting angry at her employee. STAY AWAY! RUDE, RUDE, RUDE STAFF and DISGUSTING BED BUGS! I will never stay at a Comfort Inn in the future.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank wvuchickadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • English first
  • German first
  • Italian first
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English first
Westminster, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2009

I booked a room at this hotel in months ago - same day that I booked with the hotel I called and canceled - unfortunately the cancellation number can NOT be found - since I have no number they charged the first night to the credit card - when calling to ask that it be reversed the front desk person who was "manager" for the time ended the call by hanging up on me! ADVICE: Stay away! The customer is not right - and they do not believe in customer care! Called the customer service for the entire chain and have not heard back from them. I'll stay away from Comfort Inn and will tell everyone that I can to do the same~

  • Stayed June 2009, traveled on business
    • Service
2 Thank Mas1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn And Suites

Property: Comfort Inn And Suites
Address: 2936 Ocean Gtwy, Cambridge, MD 21613-3404
Phone Number:
Location: United States > Maryland > Cambridge
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn And Suites 2*
Number of rooms: 65
Official Description (provided by the hotel):
All spacious guest rooms include coffee makers, microwaves and refrigerators, hair dryers, irons, ironing boards and a 32 inch flat screen television. Our double rooms have Queen Beds, All of our king rooms have a sofa sleeper and we also have rooms with double king beds that are perfect for families. This is a pet-friendly hotel; a nightly fee is required. A 24-hour guest laundry facility and same-day dry cleaning services are available for added convenience.Our commitment to your satisfaction ensures that each and every guest will receive our personal best. If you're not satisfied with your accommodations or service, please let us know without delay so we can make it right. ... more   less 
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Also Known As:
Comfort Inn And Hotel Cambridge

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