As a frequent Marriott guest (I stay with them 3-9 nights a month) I was left speechless by the inability of the staff to make a terrible situation right. After checking in at 9pm with the flu, I was put in a room that had no heat. After 30 mins I mentioned this to the staff to see what rooms were available but they instead sent a technician up to the room to fix the problem. He told me A/C was being route to the room (while the temperature outside was around 40f). He changed it for heat to come on but would take 45mins to an hour. After 1.5hrs I called once again and only then did they move me to a room that was half the size of the one I had. In addition, the gentlemen at the front said he would compensate this situation which went on for 3hrs, through points, room discount, etc. When I called the front desk back, he had gone for the day and I'm now left having wasted three hours and unable to do my work for my meetings tomorrow.
I'm very curious to see how this will be rectified in the AM and I will update here. However, I would implore you stay at another place. Please do not make the same mistake I did. I can confidently say this has been, by far, the worst hotel experience I've had in my life.
- Official Description (provided by the hotel):
- Bethesda Marriott is a reinvented Bethesda hotel near city attractions- with a newly redesigned lobby, restaurant, and guest rooms. You can experience the transformation of the Bethesda Marriott, a premier Maryland hotel where reinvented guest rooms and lobby, luxury amenities and attentive service set the pace for an exceptional stay. Conveniently situated in the thriving Capital Region northwest of Washington, D.C., the list of things to do is endless as guests find themselves surrounded by hundreds of restaurants, art galleries, museums and shopping. Located only two miles from downtown Bethesda, our hotel's fine services include complimentary shuttle service to the downtown district and other local destinations including the National Institute of Health, Montgomery Mall and the Metro's Red Line which provides continuous service to downtown Washington, D.C. Guests also enjoy direct access to I-270 and I-495 from our sophisticated Bethesda, MD hotel. Boasting 18,500 square feet of flexible, state-of-the-art event space, our hotel is ideal for corporate meetings, professional gatherings and elegant wedding receptions. ... more less
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- Also Known As:
- Bethesda Marriott Hotel Bethesda
- Marriott Bethesda